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Forum Discussion

dhl's avatar
dhl
Luminary
Oct 30, 2017
Solved

Is ReadyCLOUD down? Network error when signing in.

Is the ReadyCLOUD service down? We're getting this server side error when trying to connect with the app:       This has been happening since last Friday. Netgear folks  - what's going on?
ReadyCLOUD Portal
  • bigswami's avatar
    bigswami
    Nov 08, 2017

    Hello Deniro,

     

    Thanks for your help, v1.5 looks to have downloaded and installed.

    Regards

    Ben

Rob54's avatar
Rob54
Aspirant
Nov 09, 2017

Thanks for your prompt response via email to my previous post here but the link forwarded in that email is still not providing me with the correct version of ReadyCLOUD.  After a couple more attempts I’m still getting Version 1.4.739.165

 
I have tried downloading from all the links provided and the link provided by the ReadyCLOUD application on discovering it needs to be updated to V1.5.  The link you've sent to me is one I’ve tried numerous times along with the others.
 
I can connect via ReadyCLOUD on my Windows PC, iPhone and via the ReadyCLOUD web link on my MacBook but not via ReadyCLOUD’s 'direct VPN-like access’ on my MacBook.
 
What can I do to get V1.5?  What could be going wrong?
  • Rob54's avatar
    Rob54
    Aspirant
    Nov 10, 2017

    Hi Ben, yes I've just gone through that process again, deleted the app, emptied the trash and downloaded from the link (http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg) but still get V1.4.739.165 installed.

     

    I know it must seem strange but I've tried everything with absolutely no change.

    • bigswami's avatar
      bigswami
      Aspirant
      Nov 10, 2017

      Hi Rob54

      Sorry to hear. 

      I have just tested this on another machine and it worked for me.

      Have you tried using a different web browser to download and install, to eliminate any cached data?

      Sorry mate, all I can think of now..

      Ben

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