NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Mike101's avatar
Mike101
Tutor
Aug 11, 2017
Solved

Latest update readycloud app for Readynas104

 

Dear All

Has anyone had problems updating the remote ReadyCloud app with the latest firmware update?

My problems on remote PC (not tried it on Local PC incase problem there too).

Firmware update within last two days.

I agreed to update ReadyCloud app. The current version was installed then Downloaded ReadyCloud App which stalled at REadyCloud Setup Error opening file for writing

C:\Programme File(x86)\NETGEAR\Remote\bin\Incomservice.dll    If Ignore then the same for \Incontols.dll then \Inhttpservice.exe  then ....

 

I have tried leaving it a few days incase the problem was fixed, now tried  via three different web browsers having cleared all browsing data no Joy.

 

Can anyone please help?

Mike


  • Mike101 wrote:

    Mike101 wrote:

     

    Dear All

    Has anyone had problems updating the remote ReadyCloud app with the latest firmware update?

    My problems on remote PC (not tried it on Local PC incase problem there too).

    Firmware update within last two days.

    I agreed to update ReadyCloud app. The current version was installed then Downloaded ReadyCloud App which stalled at REadyCloud Setup Error opening file for writing

    C:\Programme File(x86)\NETGEAR\Remote\bin\Incomservice.dll    If Ignore then the same for \Incontols.dll then \Inhttpservice.exe  then ....

     

    I have tried leaving it a few days incase the problem was fixed, now tried  via three different web browsers having cleared all browsing data no Joy.

     

    Can anyone please help?

    Mike


    Update

    Checked on local PC NAS is now running the latest the late Firmware 6.7.5

    however it is currently "offline" a regularly recurring problem. Had to check via IP address.

    BTW running windows 10 all auto updates.

     

    So it seems my problem is solely with reinstalling the ReadyCloud app on my remote PC.

     

    SO how do I reinstall the ReadyCloud app on my remote PC?

     

    NOW SOLVED

     

    It turns out this is not a Netgear problem but one with Windows. Not sure why but most posts I browsed talked about Admin rights in properties or remnant of the program still working However this update had worked previously with no issues.

     

    Solution was to restart computer! isn't it always! Then install of firmware went perfectly.


     

5 Replies

Replies have been turned off for this discussion
  • I've just updated an RN104 from firmware 6.4 to 6.7.5 today as ReadyCloud would only display the upgrade page. There are now no cloud users shown on the ReadyNas admin pages and although the device is shown on the ReadyCloud screen there is no folder tree. How do I get this working?

  • Mike101 wrote:

     

    Dear All

    Has anyone had problems updating the remote ReadyCloud app with the latest firmware update?

    My problems on remote PC (not tried it on Local PC incase problem there too).

    Firmware update within last two days.

    I agreed to update ReadyCloud app. The current version was installed then Downloaded ReadyCloud App which stalled at REadyCloud Setup Error opening file for writing

    C:\Programme File(x86)\NETGEAR\Remote\bin\Incomservice.dll    If Ignore then the same for \Incontols.dll then \Inhttpservice.exe  then ....

     

    I have tried leaving it a few days incase the problem was fixed, now tried  via three different web browsers having cleared all browsing data no Joy.

     

    Can anyone please help?

    Mike


    Update

    Checked on local PC NAS is now running the latest the late Firmware 6.7.5

    however it is currently "offline" a regularly recurring problem. Had to check via IP address.

    BTW running windows 10 all auto updates.

     

    So it seems my problem is soley with reinstalling the ReadyCloud app on my remote PC.

     

    SO how do I reinstall the ReadyCloud app on my remote PC?

    • Mike101's avatar
      Mike101
      Tutor

      Mike101 wrote:

      Mike101 wrote:

       

      Dear All

      Has anyone had problems updating the remote ReadyCloud app with the latest firmware update?

      My problems on remote PC (not tried it on Local PC incase problem there too).

      Firmware update within last two days.

      I agreed to update ReadyCloud app. The current version was installed then Downloaded ReadyCloud App which stalled at REadyCloud Setup Error opening file for writing

      C:\Programme File(x86)\NETGEAR\Remote\bin\Incomservice.dll    If Ignore then the same for \Incontols.dll then \Inhttpservice.exe  then ....

       

      I have tried leaving it a few days incase the problem was fixed, now tried  via three different web browsers having cleared all browsing data no Joy.

       

      Can anyone please help?

      Mike


      Update

      Checked on local PC NAS is now running the latest the late Firmware 6.7.5

      however it is currently "offline" a regularly recurring problem. Had to check via IP address.

      BTW running windows 10 all auto updates.

       

      So it seems my problem is solely with reinstalling the ReadyCloud app on my remote PC.

       

      SO how do I reinstall the ReadyCloud app on my remote PC?

       

      NOW SOLVED

       

      It turns out this is not a Netgear problem but one with Windows. Not sure why but most posts I browsed talked about Admin rights in properties or remnant of the program still working However this update had worked previously with no issues.

       

      Solution was to restart computer! isn't it always! Then install of firmware went perfectly.


       

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More