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Forum Discussion
NTGR-OPS
Jan 22, 2018Tutor
Delete Folder created by Readycloud App Backup
Hi More of an annoyance than anything else, but I want to delete folders created by the backup feature of the readycould app. They are empty, and are still resident on my Backup share. I try an...
Marc_V
Jan 23, 2018NETGEAR Employee Retired
Hi NTGR-OPS
What firmware are you running? I tried to do the same on my NAS by deleting the Backup folder on the admin page that has been created by ReadyCloud app and it does not come back.
Regards
NTGR-OPS
Jan 26, 2018Tutor
I'm running 6.9.1 and have just updated to 6.9.2, so running the latest FW.
If I move the folders, they re-appear. Moved folders can be deleted.
I can create new folders in the share, and delete those.
I'm wondering if I should create a new share, do some renaming and moving and then try and delete the entire share, but really what I want to do is just to delete these folders. I'm thinking that they are protected because Readycloud backup thinks they need to be there for a backup. A backup that won't happen because I've turned it off on the PC.
- Marc_VJan 28, 2018NETGEAR Employee Retired
Deleting the folders on the admin page should do it. I deleted my test folder with ReadyCloud enabled and i did not come back.
I don't think that this is an issue but if you can contact NETGEAR Support that would be better so they can assist you in escalating the case if needed.
- Marc_VFeb 01, 2018NETGEAR Employee Retired
Hi NTGR-OPS
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
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