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Forum Discussion

FamilyCanyon's avatar
FamilyCanyon
Tutor
Jun 03, 2016
Solved

Delete a Netgear ReadyCLOUD Account

I want to completely delete a Netgear ReadyCLOUD portal account I created. Does anyone know how I can do this?

ReadyCLOUD Portal
  • ElaineM's avatar
    ElaineM
    Jun 21, 2016

    Vasily We do not delete accounts.

    You may create another account or use the same old ReadyNAS remote account that you have migrated to MyNETGEAR.

6 Replies

  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Jun 03, 2016

    Hello FamilyCanyon,

     

    Did you already update to myNetgear account?

     

    I believe you may need to contact support as this account is linked to devices that you have registered with Netgear.

     

    Regards,

    • FamilyCanyon's avatar
      FamilyCanyon
      Tutor
      Jun 03, 2016

      Hey Jenn,

       

      Yes, I have upgraded my ReadyCLOUD account with MyNetgear. I would have thought an option to delete one's account would be in their profile settings, but there isn't. I attempted to contact support via e-mail or phone, but I could only find support help through the Netgear Community or Knowledge Database. I didn't see where Netgear would give me any other choices since my router is outside the 90 support window.

       

       

      FamilyCanyon

      • JennC's avatar
        JennC
        NETGEAR Employee Retired
        Jun 03, 2016

        Hello FamilyCanyon,

         

        I'm sorry I thought you were using ReadyNAS device with ReadyCloud.

         

        Let me move this conversation to the right board to get the appropriate moderators respond to you.

         

        Regards,