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Forum Discussion
ReadyNAS RN212 went offline
I've disconnected power from the ReadyNAS for as much as 10 minutes. Turned it back on. No luck. I've been trying to troubleshoot if I might need a firmware update, but how do I do that, if its is of...
The amount of information you have given is equivalent to "I parked my car in the garage last night, but it won't start this morning." Please give as much information as you can regarding the conditions under which it worked and the current situation, including anything that may have happened on the NAS or network (Computer OS update, replaced router, errors or warnings in NAS log or emails, etc.).
Absolutely do not attempt a firmware update or OS re-install until you know more about the problem. One possibility is a too-full OS partition, and those actions will just try and fill it more.
Does RAIDar discover the NAS? If you remove the drives (with power off, marking them so you put them back in the same places later), does RAIDar then discover it?
The Windows 10 update happened a week or so ago--that's what happened. I continue to be able to access the ReadyNAS through by LAN when I'm connected at my office, but NOT ReadyCloud.
Also, you mentioned storage used. No way it's full. I have 2 - 2TB drives and just started using this last June. My last update on the Insight App indicates Storage Use: 229.78GB of 1.81TB
cjborntorun wrote:
The Windows 10 update happened a week or so ago--that's what happened. I continue to be able to access the ReadyNAS through by LAN when I'm connected at my office, but NOT ReadyCloud.
So you can access both the Web admin page and the Network shares (using File Explorer) when you are the same network as the LAN?
And the only issue is that you cannot access the NAS from the ReadyCloud App?
Can you access the shares from readycloud.netgear.com?
NO: Cannot access the NAS from ReadyCLOUD app or readycloud.netgear.com
YES: Can access the NAS from File Explorer on my LAN
Did you try just rebooting the NAS?
Log into the web admin ui ( https://nas-ip-address/admin ) and look on the cloud page. There should be two green checks (one for Internet, one for ReadyCloud).
Also, download the log zip file from the log page. You can ask one of the Netgear mods to analyze them.
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