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Forum Discussion
ReadyNAS RN212 went offline
I've disconnected power from the ReadyNAS for as much as 10 minutes. Turned it back on. No luck. I've been trying to troubleshoot if I might need a firmware update, but how do I do that, if its is of...
Did you try just rebooting the NAS?
Log into the web admin ui ( https://nas-ip-address/admin ) and look on the cloud page. There should be two green checks (one for Internet, one for ReadyCloud).
Also, download the log zip file from the log page. You can ask one of the Netgear mods to analyze them.
I do have the zip file with the logs. I have a PAID subscription for support with Netgear. I submitted the logs to them and spent 2 hours on the phone with Netgear support today. They saw nothing in the logs of consequence, and they can't figure it out either. The person I spoke with, thinks the problem lies on the ReadyCLOUD side, but he had to submit an inquiry to someone on that team to determine. Then I decided to seek help on this Community board while I wait. **bleep**ty day for small business.
You may want to look into a VPN that does not rely on ReadyCloud. IMHO, there are a lot of reasons to do so. Lack of reliance on Netger for sole support is one of them. Being able to have a local and remote user use the same user ID is another.
I personally use ZeroTier, which is easy to set up on the NAS and remote computers. But a VPN that installs on your router is another solution.
This is the first time in 18 months we've had a problem with the ReadyCloud. The VPN option you mention is new territory for me, but I will look into it. Thank you
cjborntorun wrote:
The VPN option you mention is new territory for me, but I will look into it. Thank you
Many newer Netgear routers (including Orbi and Nighthawk) have OpenVPN built in. So perhaps start with that.
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