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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi mdgm,
I didn't get an answer to my post -- the drive Netgear sold me deleted all the data that was on it, and it did so because of something that happened at Netgear. How is Netgear going to compensate for the data lost?
sassinemichel wrote:Hi mdgm,
I didn't get an answer to my post -- the drive Netgear sold me deleted all the data that was on it, and it did so because of something that happened at Netgear. How is Netgear going to compensate for the data lost?
:smileyfrustrated: Essentially by telling you it is your own fault. Netgear has opted not to take responsibility for their actions, and instead lays the blame on the users for being foolish enough to trust your data to their products and services.
Definitely some of the worst public relations handling I've seen in the tech industry.
But I'm sure they'll reply, at some point with something unimaginably arrogant.
We are working to assist those who were affected by the outage and used ReadyCLOUD home folders with data recovery attempts. If you need a data recovery attempt and are not yet in contact please send in an email as requested.
Depending on what has happened to the volume after the deletion of the home folders we're having varying levels of success/failure. The more writes that have happened since the deletion the less likely we are to be successful.
mdgm, thanks for your reply, it's not personal, I am genuinely trying to understand how you guys don't feel you're liable for this, please explain to me how you think you're not at fault here.
the engineering team is trying to recover the data, I'm sure they're doing their best, and I'm impressed at how talented they are.
The device has been in tech support mode since the incident, so zero writes, and the recovery has brought back less than 10% of my files.
Telling your engineers to try and recover the data you guys caused us to lose is the least you could do.
My question was: How is Netgear going to compensate for the data that is lost?
Still don't have an answer from you.
sassinemichel wrote:
My question was: How is Netgear going to compensate for the data that is lost?
Still don't have an answer from you.I have no inside info or specific knowledge (and don't work for Netgear), but I'd be astounded if any of the mods here had clearance to make any statements at all on compensation or liability, or the authority to commit the company. They'd be foolish to answer without that - it would be a classic "career-limiting move".
If you really expect an answer, I suggest you should use other avenues (in particular escalating to senior management).
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