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Forum Discussion
ready cloud message there is no ready cloud device managed by netgear account
I have a netgear ready nas RN 10400. I have a ready cloud app on my ipad. I have both netgear and ready cloud accounts. My device shows as discovered on the ipad. I am signed in. If I touch netg...
Hello MYL
it looks that you haven't upgraded your ReadyCLOUD account correctly,can you please double check your MyNETGEAR account in ReadyCLOUD portal again?
to check your ReadyCLOUD acccount binding information,please open ReadyCLOUD portal on your Browser and go to "Sign in"->"Upgrade to a MyNETGEAR Account"-> "Upgrade Your Existing ReadyCLOUD Account"->" (enter your old ReadyCLOUD account credential here). please let me know whether your account is binded corretly or not.thanks!
This is the upgrade window and I can see that the email account here is an incorrect email address.
How can I change that?
Email begins m with an n instead of m. Could this be the route cause of my problem??
Here......
Hello MYL
Your ReadyCLOUD has already been binded to SSO account ******@aol.com,are you able to sign in ReadyCLOUD with this MyNETGEAR account?if yes,you can try some steps to replace this MyNETGEAR account to your preferred one
1)registered a new email address
2)sign in ReadyCLOUD portal with your current MyNETGEAR account
3)click MyNETGEAR account name in right top side,click "Settings" >"Change Email",enter the new email address you registered from step 1#(your preferred MyNETGEAR account will be released when you changed email to others)
4)sign in ReadyCLOUD portal again with account ********@aol.com which is from your screenshot.
5)go to "Change email" again,enter email address you just release from step 3#
6)Check binding information again and device list.
Where ever I go with this I am informed the readycloud account has been up graded to a netgear account?
I have even tried to re regiater the device with netgear but I am not able to as its already registered!!!!!!!!!!!!!!!!
I have tried the steps you have so kindly laid out but I cannot get anyware with it.
I have even tried new emails and passwords but I cannot brake the cycle of....... "already registered.....already upgraded....no devices registered to this account"!!!!!!!!!!
Martyn
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