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Forum Discussion

KDUK's avatar
KDUK
Tutor
Sep 16, 2019

Ready NAS RN102 Problems After Update

It is difficult to know where to start but here goes:   The first question I have is that I don't have the option to contact support even though my support contract runs until the 29th September 20...
KDUK's avatar
KDUK
Tutor
Sep 17, 2019

This is where one of my problems is.  The following is what I see when I check my service contract:

 

My Service Contracts

Contract Name Purchase Date Expiry Date Linked Product Serial # Contract Auto Renewal 
iOnCall 24x7 3 Years, Phone Support, Cat. 1, UK 2016-09-29 2019-09-29 3ERC4BE5002F6  

 

But the front page has four red crosses on each form of support.  When I try to report the problem there is not a support option available.

 

Thanks

StephenB's avatar
StephenB
Guru - Experienced User
Sep 17, 2019

Try sending JohnCM_S or Marc_V a private message (PM) using the envelope icon in the upper right of the forum.  They should be able to help you untangle the situation with paid support.

  • KDUK's avatar
    KDUK
    Tutor
    Sep 17, 2019

    Thank you I will give that a try.

     

    Kev

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