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Jdotcox90's avatar
Jdotcox90
Guide
Mar 02, 2022

Readycloud for Mac OS

I just purchased a macbook pro for work. I am not able to get readycloud to make it all the way through the installer.   It says installation failed when trying to install.   I am running Montere...
Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Mar 03, 2022

Jdotcox90

 

Welcome to the Community!

 

Can you post a screenshot of the error? This is for us to check if we need to file a bug, hopefully anyone on Monterey 12.1 will also post here. 

 

Have you tried contacting Support or creating a case on your mynetgear profile as well?

 

HTH

 

 

  • Jdotcox90's avatar
    Jdotcox90
    Guide
    Mar 04, 2022

    I have not filed a ticket or anything. I am an employee so do not have all of our admin info.

     

    There are no codes. it just says installation failed. 

     

    Had out IT specialist try to install as well and he was unsuccesful. I had a buddy with a newer macbook try as well, his failed.

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      Mar 11, 2022

      Jdotcox90

       

      A case has been opened and the appropriate team is looking into this issue. Hopefully we can get an update ASAP.

       

      HTH

      • Jdotcox90's avatar
        Jdotcox90
        Guide
        Mar 16, 2022

        Is there any update on this.

         

        Thank you

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