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Solved
ReadyCloud Invite Link Not Working
We were recently were affected by the ReadyCloud issue where our ReadyNAS left the ReadyCloud system. Due to this, all our offsite users accounts were deleted. When I go to recreated them, they are...
After Netgear support fixed another issue with the drive, this problem has gone away. I'm not sure how the 2 issues are related, but the issue that was fixed was the drive stopped working properly (was not able to access any shares) due to the antivirus program installed on the drive.
Details about that issue can be found here:
https://community.netgear.com/t5/Using-your-ReadyNAS/All-shares-disappeared-after-updating-to-Firmware-version-6-6-1/m-p/1271884Thank you to all those that made suggestions about how to resolve this issue.
Hello perrij3,
Did you backup all the ReadyCloud user home shares and then re-register your main ReadyCloud account to the admin page > Cloud?
You may also try emailing readycloudsupport@netgear.com about the users you invite that get issues, include screenshots of the errors.
Regards,
No user used their home share, so there was no need to back that up. We do back up the all shares though on the NAS. I have re-registered our NAS with ReadyCloud. It works if I create a new account for an email that was not registered prior, but we are having issues with accounts that had been set up before the issue.
I did send an email to that email address a week ago, still haven't heard anything back.
Hello perrij3,
Can you PM me the ReadyCloud user accounts and some screenshots of the email they get when you invite them? Along with the errors.
Regards,
Hello perrij3,
I need you to update this thread with the screenshots and what turned out to be the issue so I can check this others from Netgear.
The issue with SMB not enabling may need to be fixed from the back end.
Regards,
After Netgear support fixed another issue with the drive, this problem has gone away. I'm not sure how the 2 issues are related, but the issue that was fixed was the drive stopped working properly (was not able to access any shares) due to the antivirus program installed on the drive.
Details about that issue can be found here:
https://community.netgear.com/t5/Using-your-ReadyNAS/All-shares-disappeared-after-updating-to-Firmware-version-6-6-1/m-p/1271884Thank you to all those that made suggestions about how to resolve this issue.
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