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ReadyCloud signin
Ready Cloud has been working well in the past, but I have been out of action in recent weeks. When I came back to use the laptop with the ReadyCloud client installed, I have first had some issues wi...
Hi StephenB
Thank you. I think we are sorted! Everything is now accessible - hurrah!
I am now using the IP addresses to identify both the source and the endpoint of the FreeFileSync program, and all appears to be working fine again.
I have learnt some things about the various technical terms, which are not always well explained, as well as the importance of careful use of syntax.
I still don't understand why things went wrong in the first place, but all is well that ends well.
We should probably entitle this conversation "The case of the missing T: drive"!
I am very grateful to you for your time and input. I would like to have given you a lot more kudos, which I only noticed at the end.
I am sure you will be a great help to many more folk, who come looking for it!
Cheers and very best wishes
Kindly try to completely uninstall the ReadyCloud Client app then reinstall its latest version in your laptop. Check if it will solve the problem.
Regards,
DaneA
NETGEAR Community Team
DaneA wrote:Kindly try to completely uninstall the ReadyCloud Client app then reinstall its latest version in your laptop. Check if it will solve the problem.
Regards,
DaneA
NETGEAR Community Team
Thanks for that, DaneA. I am now able to access my ready cloud data on the NAS once again. Whew!On a related matter, however, I have had a backup system set up for my music which stores the data on the NAS as a mirror to a separate hard disc, attached wirelessly.
When I came to back-up again after recovering my access to ReadyCloud, it asked me for a password to the NAS. I had thought that I had changed the NAS password to my ReadyCloud password, but that appears not to be the one the system (W10 64bit) is asking for. How can I recover _that_ password to make the system work once again? I did try entering a new password in the Credential Manager, but that did not work.
Any further suggestions? Should I be posting this elsewhere?
Cheers
bhague01 wrote:
When I came to back-up again after recovering my access to ReadyCloud, it asked me for a password to the NAS. I had thought that I had changed the NAS password to my ReadyCloud password, but that appears not to be the one the system (W10 64bit) is asking for. How can I recover _that_ password to make the system work once again? I did try entering a new password in the Credential Manager, but that did not work.
First try logging into https://nas-ip-address/admin, so you can be sure that you know the NAS admin password. Use the real IP address of the NAS of course. Don't use ReadyCloud for this test.
Is the backup using the NAS admin account credentials, or have you created a user account?
Also, I suggest using two account credentials - one set up for the NAS hostname, and the other set up for the NAS IP address. If you haven't reserved the IP address for the NAS in your router, then I recommend doing that too.
Thanks, StephenB
I logged into the NAS admin as suggested, using the appropriate password (which is also the ReadyCloud password, as it happens).
I then accessed the backup app, using these credentials, and got the following:
Windows Security
Enter network credentials
Enter your credentials to connect to: MYNAS
bill.xxxxx@xxxxxxx
************
Tick - Remember my credentials
Access is denied
More choices
I have not created a user account as far as I know.
Can you please clarify about using two account credentials? Do you mean for the back up program? Is this where I click on "More choices" and add the IP address as an option?
I have now reserved the IP address for the NAS in the router: do I now need to delete it from the Client list, or does that stay as is?
Apologies for my ignorance!
Bill
bhague01 wrote:
I have not created a user account as far as I know.
Then you either need to use the NAS admin account credentials or you need to create a NAS user account. FWIW, it is better security to not use the NAS admin account for access.
Your Microsoft logon will not work for this. I don't think your ReadyCloud credentials will work either, unless you are accessing via ReadyCloud.
bhague01 wrote:
I have now reserved the IP address for the NAS in the router: do I now need to delete it from the Client list, or does that stay as is?
You can leave it as it is.
bhague01 wrote:
Can you please clarify about using two account credentials? Do you mean for the back up program?
There are two ways your PC can access the NAS. You can use the NAS hostname (MYNAS in your case), or you can use the IP address. As far as Windows is concerned, they are two different PCs. So if you store a credential for MYNAS it won't be used when you access the NAS using its IP address. So I recommend adding a credential for the IP address as well as the hostname.
I don't know what backup program you are using. Some simply use the credentials stored in the credential manager. But there are some that configure/store their own credentials (Acronis TrueImage is the one I use, and it does have it's own credential store).
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