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Forum Discussion
ReadyCloud Windows (10) Client Syncronization Failure
Hi, Overall NAS is working great. However, I just encountered an issue with the windows client and I can't get past it. I’m simply trying to backup my “Photos” drive on my laptop, but it keeps rep...
So I've tried this on 2 PCs in my house and both have the same issue, so it's definitely something in software. I've given up at this point and have resorted to using windows file history on my wife's laptop to backup her photos. Yes, it's messy and has unnecessary folder depth, but it just works, and is realtime, which is what I was after.
I'm willing to try the client again if someone knows the solution, but at least for now I've got the functionality I was after.
Hi acraigl
Welcome to the Community!
Have you tried using a different Windows version? Do you have any Security software installed and enabled on those computers? You can try to disable them if possible.
Also under the Cloud tab please make sure Both Internet and Services are available. Lastly, Kindly set your router address and 8.8.8.8 as a DNS server under Network and Ethernet settings or you can also set your IP address to Static.
Regards
Thanks for the reply and suggestions.
I only have windows 10 PCs in the house. I don't think there's any connection issue as the client did inform the NAS to create the top-level share -- it simply wouldn't syncronize anything in it after that.
However, I mentioned this on a support exchange on another case, and the tech was able to reproduce this behavior quite easily. He's escalating it to Level 2 and will be getting back to me in a couple of days with their findings.
Do you have any security software installed? You can try to disable that and resync, Also adding the DNS server address might help.
No security installed (other than what Windows provides by default). I'll try the DNS change, but planning on waiting to see what the tech brings back as he was able to reproduce it locally.
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