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Forum Discussion
ReadyCloud Windows (10) Client Syncronization Failure
Hi, Overall NAS is working great. However, I just encountered an issue with the windows client and I can't get past it. I’m simply trying to backup my “Photos” drive on my laptop, but it keeps rep...
Do you have any security software installed? You can try to disable that and resync, Also adding the DNS server address might help.
No security installed (other than what Windows provides by default). I'll try the DNS change, but planning on waiting to see what the tech brings back as he was able to reproduce it locally.
OK, so they came back with the same recommendations. So I know where to go based on response speed. :)
I guess I'm still wondering how any of this can be related since it does create the top-level folder. If there were security or permission issues or whatever, not sure it would even get that far.
And no other problems connectivity-wise -- just with the client. :/
Is the issue resolved?
If not, Have tried all recommendations? Can you try updating to 6.9.2? Make sure to have a backup first before doing so as best practice.
Regards
Unforunately, no. I updated to 6.9.2, and reinstialled the app. DNS and static address had no impact either. I tried backing up a new local folder and I got the same result:
The parent directory is created on the NAS, but subdirectories error out with:
Syncronization Failed
Failed to create direcotry xxx/,
reason: Service Unavailable.
I checked and the ReadyCloud HTTP Server service is running on my PC so not sure what else to try?
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