ReadyCloud Windows (10) Client Syncronization Failure

Unforunately, no. I updated to 6.9.2, and reinstialled the app. DNS and static address had no impact either. I tried backing up a new local folder and I got the same result:

The parent directory is created on the NAS, but subdirectories error out with:

Syncronization Failed

Failed to create direcotry xxx/,

reason: Service Unavailable.

I checked and the ReadyCloud HTTP Server service is running on my PC so not sure what else to try?

acraigl

I just tested it on a Windows 10 PC and got the same issue. However, after disabling Windows Defender, the folders synchronized fine.

I then tried to re-enable Windows Defender and the issue did not occured.

Kindly try to disable Windows defender if you have not tried it yet.

Disabling Windows defender

Thanks for looking into it. I'll confirm that works when I get home this evening, but is that really a fix? Why should I have to put my entire PC at risk for software that isn't working right with it? I've used plenty of other backup utilities that don't exhibit this issue. It seems like it should be whitelisted on install or something.

Did the toggle work for new files too, or does it "seem" to work because there's nothing new to sync?

Windows Defender might be blocking the App. If you want to you can add ReadyCloud as an exception and try to sync without disabling the feature. Also, after disabling it and running the sync, I re-enabled the Defender and the issue did not come back.

It is common for Windows Defender to block the Apps and ReadyCloud might not have been automatically added as an exception.

Adding exclusion to Windows defender

It appears you're having better luck than I.

- I disabled Defender (turned off real time protection and cloud services): Got the sync error

- I added an exclusion, specifically the folder I wanted to back up: Got the sync error

- I rebooted with the above set: Got the sync error.
-Turned Defender back on: Got the sync error.

Beginning to think this is more trouble than it's worth.

Have you tried leaving and rejoining the NAS to ReadyCloud? If you are using your ReadyCloud home folders I suggest doing a backup first.

Can you try to use a different connection? Like your mobile data? Just want to make sure

Regards

Hi,

I'm not using home folders, so I can try to rejoin.

Don't really have an option to switch networks -- these are ethernet connected desktop PCs.

Hi acraigl

Were you able to check if rejoining the NAS solved the issue? I would advised contacting support again to have this escalated if needed.

Regards

I'll do that -- rejoining had no effect. Appreciate your trying to help. 

If this is so easily reproduced, I'm not sure why others haven't reported it. 

any luck for this problem i have tried all recommendations but still no luck and after reaching 5% of downloading it falild and try to re-synch again