NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS 204 degreat to dead
Dear All, PFA Please let me know it's possible to recover data. Thanks Pandiyan
Welcome to the Community!
Can you send in the logs? If it's a multiple disk failure you can attempt recovery through Recovery service or by using third party apps like ReCLAIMe. If it's an issue with the System it would be best if you contact Support so they can assist you with getting your NAS working.
You may have to purchase a recovery contract or support contract in case your NAS is out of support or you need recovery services.
HTH
Regards
Hi,
4x 4 TB Hard disk installed and configure in RAID 5.
Thanks
How much data (if any) can be recovered depends on what went wrong.
As Marc_V says, if you want to recover it on your own, you'd need to put the disks into a Windows PC, and use RAID recovery software that supports BTRFS. The only package I am aware of that does is ReclaiMe ( https://www.reclaime.com/ ). You can install it before purchase, and see if it can recovery anything.
The other option is to use paid support (via my.netgear.com), and purchase a data recovery contract. Terms are here: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
Marc_V also offered to take a look at your log zip file first - which wouldn't cost anything, and would give you some idea of whether data recovery is likely to succeed. I suggest that you take advantage of that. Download the full log zip file from the NAS web ui, and then store that in cloud storage (google drive, dropbox, etc). Send Marc a private message using the envelope icon in the upper right of the forum page that includes a downloadable link to the zip. Don't post it publicly.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
