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Forum Discussion
dcstingray
Aug 18, 2016Tutor
ReadyNAS 314 ReadyNAS Replicate not registering
Hello, I am attempting to register from the ReadyNAS admin console the Cloud feature ReadyNAS Replicate. Registering does not work. I turn on the ReadyNAS Replicate feature and am presented a...
- Sep 10, 2016
The problem was solved by deleting my existng account and creating a new ReadyNAS Remote account.
Something must have gotten messed up with the existing account within the backend system.
Thank you for the assistance on the private channel.
BrianL2
Aug 18, 2016NETGEAR Employee Retired
Hi dcstingray,
Welcome to the community!
Have you tried resetting your account login via Reset account button in the ReadyNAS replicate page?
Kind regards,
BrianL
NETGEAR Community Team
dcstingray
Aug 18, 2016Tutor
Hi,
I just reset my account login via Reset account button in the ReadyNAS replicate page.
An email was sent to my inbox with a link to reset my password.
I clicked the link and was asked to provide a new password. I entered in a new password.
I then logged in to www.replicate.readynas.com with the new password and was successful.
I then tried turning on ReadyNAS Replicate in the Cloud features of my ReadyNAS Admin Console. I was prompted with the username and password. I entered the credentails that just worked for ReadyNAS Replicate console and was told the same error message "User name or password is invalid".
I want to note that ReadyNAS Replicate makes use of the login name that was my ReadyCloud login prior to MyNetgear switch, but with the password from the MyNetgear credentials.
The ReadyCloud console though uses the MyNetgear username and password.
Resetting the account did not appear to correct the issue. If possible, not sure where in the ReadyNAS device logs to find a potential note of why the turning of ReadyNAS Replicate feature on would fail with username or password.
Thank you,
Darren
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