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Forum Discussion

saulatz's avatar
saulatz
Aspirant
Oct 11, 2018

ReadyNAS not able to connect to Readycoud

Hi, I'm not able to connect my ReadyNAS to Readycloud. If I go to "cloud" page while administrating the ReadyNAS, and switch on "ReadyCloud" service, it gives me an error: "Something is preventing th...
ReadyCLOUD Portal
JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Oct 27, 2018

saulatz Kamwong

 

We had an issue with the ReadyCLOUD server two weeks ago but that was already fixed. In most cases, you need to reboot the NAS to reconnect to ReadyCLOUD. Are you still not able to connect to ReadyCLOUD?

 

Regards,

saulatz's avatar
saulatz
Aspirant
Oct 31, 2018

Hello,

 

I'm still not able to login. Now, when I'm trying to switch on the RadyCloud service under "cloud" pane in "admin" page of NAS, I get the error: "Something is preventing the ReadyNAS from connecting to ReadyCloud server. Please reboot your ReadyNAS and try again". I have tried to reboot but its the same issue. So basically the ReadyCloud service is "off".

 

But I have cloud users showing under the "account" pane. If I try to remove the cloud user here, I get this error" This device is joined to ReadyCloud. To remove a user, visit ReadyCloud."  I'm confused now as the ReadyCloud service is OFF, so I don't how the NAS is connected to the cloud?

 

Please help. Thanks!

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