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Forum Discussion
ReadyNAS RN212 went offline
I've disconnected power from the ReadyNAS for as much as 10 minutes. Turned it back on. No luck. I've been trying to troubleshoot if I might need a firmware update, but how do I do that, if its is of...
cjborntorun wrote:
The Windows 10 update happened a week or so ago--that's what happened. I continue to be able to access the ReadyNAS through by LAN when I'm connected at my office, but NOT ReadyCloud.
So you can access both the Web admin page and the Network shares (using File Explorer) when you are the same network as the LAN?
And the only issue is that you cannot access the NAS from the ReadyCloud App?
Can you access the shares from readycloud.netgear.com?
NO: Cannot access the NAS from ReadyCLOUD app or readycloud.netgear.com
YES: Can access the NAS from File Explorer on my LAN
Did you try just rebooting the NAS?
Log into the web admin ui ( https://nas-ip-address/admin ) and look on the cloud page. There should be two green checks (one for Internet, one for ReadyCloud).
Also, download the log zip file from the log page. You can ask one of the Netgear mods to analyze them.
LOL! Yes, I tried the obvious first. I rebooted the NAS (tried that several times before seeking help, actually). I also restarted my Netgear router. That didn't help either.
I do have the zip file with the logs. I have a PAID subscription for support with Netgear. I submitted the logs to them and spent 2 hours on the phone with Netgear support today. They saw nothing in the logs of consequence, and they can't figure it out either. The person I spoke with, thinks the problem lies on the ReadyCLOUD side, but he had to submit an inquiry to someone on that team to determine. Then I decided to seek help on this Community board while I wait. **bleep**ty day for small business.
You may want to look into a VPN that does not rely on ReadyCloud. IMHO, there are a lot of reasons to do so. Lack of reliance on Netger for sole support is one of them. Being able to have a local and remote user use the same user ID is another.
I personally use ZeroTier, which is easy to set up on the NAS and remote computers. But a VPN that installs on your router is another solution.
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