RN102 Ready Cloud APP trouble

Hi,

I'm having trouble with the Ready Cloud application for Windows since last week. Just so you understand the situation, you have to know that my RN102 is not in my house, but at my friends, few blocks away. For the last months, I connected to my files with the Ready Cloud App.

Usually, my computers used to reconnect to the app with the credentials and I was able to navigate my folders on windows (I run Windows 7 on all of my PCs).

But last week, the app asked me to enter e-mail and password again. I did it and : "Ready Cloud server is unavailable"

I tried with an other computer, same thing.

So I went on the internet page of Ready cloud, to check if the RN102 wasn't turned off at my friends, but I was able to reach it on the ready cloud page. I saw it needed an firmware update, so I launched it, but it didn't solve the problem.

I also tried to update the Ready cloud app (current version 1.20), by going to settings --> check for updates, but then again, a error message : " Failled to connect to Ready Cloud Server"

I don't know what to do next? The server is up and running at my friends, we both rebooted our internet boxes, but the trouble keep on going. Any clues?

Thanks a lot

Marc_V
Apr 05, 2022
scravatt

The servers are getting security updates from time to time to be protected from vulnerabilities and threats.

While we do not specific changes made, it is possible that the servers are now blocking/limiting Windows 7 OS due to lack of security updates since support has ended already for this version.

As much as we would like to it might be already a limitation for Windows 7 OS. If there are any findings we will surely provide it here.

IMO, it will best to get the OS updated.

ParisHenri

Thank you too.

24 Replies

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Marc_V
NETGEAR Employee Retired
Mar 29, 2022
@ParisHeri

Welcome to the Community!

Have you rebooted the NAS as well? Have you tried toggling the ReadyCloud sevice and check if Internet and Service has checkmarks under the Cloud tab?
- Sandshark
  Sensei - Experienced User
  Mar 29, 2022
  Others are reporting an issue with Win7 and no solution or even root cause (beyond being common to Win7) has been identified in the forum thus far.
- ParisHenri
  Tutor
  Mar 29, 2022
  Marc_V
  
  Hey there ! Thanks for the quick reply.
  
  The NAS was rebooted, no success here.
  
  I saw the tip of switching ON/OFF the ReadyCloud service under the Cloud tab on an other topic, so I tried that yesterday on local network (at my friends house), but no improvments.
  
  While doing that, The 'Internet' and 'Service' had green checkmarks.
  - Marc_V
    NETGEAR Employee Retired
    Mar 29, 2022
    ParisHenri
    
    Can you use readycloud.netgear.com and see if you can access it from there?
Marc_V
NETGEAR Employee Retired
Mar 29, 2022
Sandshark

Thanks for that, I actually just got into other posts. I\ll be checking it.