NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN10200 Not powering up - only sign of life is the Ethernet port LED flashes - is it dead?
I noticed today that the LED was off on our RN10200, I tried to power it back on but nothing happes. No lights, no fans, no noise, nothing! I tested the PSU and that's still outputting 12v. We u...
Yes, the NIC and power-on circuit draw power even when the NAS is "off". The +12V is internally dropped down to the necessary voltages, including the standby voltage those items use. From your list of symptoms and tests run, I think it most likely something in that power circuit is the problem. Big caps would be a place to start.
Unfortunately, Netgear does not make schematics available, so troubleshooting is an adventure. Good luck.
Have you checked with RAIDar if it's still being detected? Also when you tried booting it without the drives. If it's showing that the NIC LED is lit it might still be detected by RAIDar. Have you seen if the Front LEDs are lit as well? If it is detected without the drives, it is possible that there's an issue with the drive or OS.
If RAIDar shows it's booting but does not completely boot normally, maybe you can try doing USB Recovery. Otherwise, if all else has been done and still not getting detected by RAIDar. It may be possible that there's an issue on the Hardware.
HTH
Hi,
Sorry, I should have said; both of the front LEDs are dead too.
I just tried the RAIDAR app and it can only find my RN104.
I guess that means the HW is knackered?
I just popped the bonnet, disconnected the fan and ran it from my bench PSU and the fan span up fine drawing 200mA so the fan sounds fine.
I then fed 12V onto the PCB where the power jack goes in and the NAS draws 125mA so there's something still alive in there.
I then removed the main PCB from the RN102, which disconnects it from the Ethernet card at the back - after this the current dropped down to 20mA so I am assuming it's the Ethernet board drawing the current.
I just went in a bit further on the main PCB;
There's a PSU circuit just below the SKhynix Flash IC which is outputting 3.3v - this appears to be the only active PSU on the board.
None of the other large power inductors have any signal on them, whether these should be running I don't know.
I spotted a big electrolytic capacitor at the bottom of the PCB near the connector that goes to the hard drives. This appears to be the output of a the largest switching PSU- based on an RT8105 IC and a 4228GM FET. The RT8105 has an enble pin (pin 7) which is low thus disabling it.
I am assuming something else on the PCB is commanding it to shutdown but without a schematic I can't find what it is.
Yes, the NIC and power-on circuit draw power even when the NAS is "off". The +12V is internally dropped down to the necessary voltages, including the standby voltage those items use. From your list of symptoms and tests run, I think it most likely something in that power circuit is the problem. Big caps would be a place to start.
Unfortunately, Netgear does not make schematics available, so troubleshooting is an adventure. Good luck.
I gave up trying to fault find the PCB and bought a second hand RN102 on ebay, it's now arrived!
I assme there's a way of telling the new NAS that my drives are already populated so it won't try to format them the moment I plug them in?
If there's no way to do this then they can be erased as they are a backup for a 4 Bay NAS in the house but that would mean transferring 3TB of data which I'd rather avoid if possible.
Thanks! :)...
I just established all the config information (incuding password!) is stored on the drives and not the flash on the NAS - which kind of makes sense.
I just booted it with my old WD Red 3TB drives and the NAS interface came up exactly the same as the old one - no messing about required! Super easy!
Your volume from the old NAS does not identify itself with a particular chassis. So, just put them in the new chassis with the power off and then power on, and all will be fine. You can even do that between different models.
If the new NAS does not recognize the volume because something also happened to it, it also will not format the drives. The OS will report them as "used", and you would have to manually re-format them to use them. That was not the case with the legacy OSes (4.x and 5.x), and some folks did lose data because they didn't RTFM and tried to use the NAS like it was a USB drive chassis, losing their data in the process. Netgear obviously decided that that lead to irate customers, even though it was their own fault, and made it harder to mess things up.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
