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RN314 Readycloud
I have I laptop running Windows 7 Pro 64 bit and a Desktop with the same Operating system on my gigabit Network. The laptop logs into Readycloud with ease but the Desktop Readycloud App (latest) rein...
THank you, I tried downloadind both packages but got the messge " Not compatable with your sysem "
You downloaded the 64-bit package from https://support.microsoft.com/en-us/help/3154518/support-for-tls-system-default-versions-included-in-the-net-framework and it failed to install on your Win7 machine? Are you absolutely certain you have a 64-bit SP1 machine and .NET framework 3.5.1 is installed?
It sounds to me like you have an issue with Microsoft, not Netgear. You cannot blame Netgear for using a more updated security protocol than your outdated Windows 7 machine uses by default, especially when Microsoft has (supposedly) provided a solution.
And, you are wrong that the programmers never supply answers here. It isn't often, but they have.
You are also wrong that the average NAS user sees it as anything but an appliance. Reading through some of the messages on this board will prove that to you. Many problem descriptions are not very technnically complete, and the poster has to be instructed on how to get the necessary information so that the cause of the problem can be determined.
If you read my post carefully, you will see that I managed to install the correct version of ReadyCloud from the correct page on your web-site. It always re-installs perfectly well. I DO NOT have Windows 7. It clearly says in my post Windows 10. It is 64bit processor. I have all the latest Windows updates succesfully applied. NET framework is installed and is being updated as Microsoft issue updates, indeed there were even more of the latest updates to Microsoft's NET framework two days ago on all my PCs. I have a completely pucker version of Windows 10 Home built in to the PC that has the problem. Not a single other program fails to work properly. It is just ReadyCloud. And it had worked succesfully for months and now does not (showing all the programmer's feild name labels) despite reinstallation multiple times. I had used this thread simply because it is the most recent one that describes the symptoms exactly, even though it has a user who may have a slightly different older Windows 7 setup.
I also have the latest Windows 10 security updates all correctly applied. So that cannot be blamed for any issues with the way this software doesn't work.
I also get rather fed up with being emailed by your automated system about "badges" or my "personal" status of my posting, after I have made a new posting. I feel I am being teated almost like a kid collecting badges. I am 73, not 7 years old. please treat me like an sensible adult, not a child?
I do feel that your programmers should be aware of the latest Microsoft changes to Windows 10 because you have to make sure your existing software works on a variety of machines. I still find it very odd that the simplest PC I have, and Intel stick PC also running the same version of Windows 10 and the same security updates, runs ReadyCloud absolutely fine. My desktop is used solely for Professional Video and Audio editing. None of this very expensive software has any problems. It is not an odd machine that has been tweaked in any way by me or indeed Microsoft.
And I did not mean to imply that the average user sees the NAS as an appliance. Quite the reverse. I was saying that they ARE better than that, they are very technically aware. They can help you sort out product problems. I clearly meant that you, in support, are treating us like appliance users. Not the other way around!
You imply that I should have an issue with Microsoft. But it is one of those awkward issues in that ReadyCloud works on 3 out of 4 Microsoft Windows 10 PCs that I own. As an ex IT professional of many years standing and being incharge of huge comercial sets of programmers and software developers, it is very frustrating indeed. I cannot see Microsoft being in any way interested in a piece of software that sometimes works properly and sometimes doesn't that they did not write. All other software that I own, works on all 4 PCs. It is just ReadyCloud that doesn't work as it should on just one of my 4 PCs (although it did once).
Good bye
- My 2 pc's in my original start of this thread BOTH run Windows 7 Pro. It's only the 32 bit desktop that has the miss spelt labels. I download the 32 bit patch with no joy. All other softwares run fine.
Fingerstoo wrote:
I DO NOT have Windows 7. It clearly says in my post Windows 10.
Yeah, but this was Retired_Member's thread, and he does run win7. It's hard to keep things straight when two people with similar problems are sharing a thread. Generally it works out much better if you start a new one (even if the problem seems the same).
Fingerstoo wrote:
on your web-site ... by your automated system ...
Neither Sandshark nor I work for Netgear, so it's not our system. This is a community forum where users help each other, though Netgear does moderate it (and will sometimes chime in).
Icewaterhot is the only Netgear employee who has posted on this thread. You can tell by the Netgear "badge" who works for Netgear and who does not. Hopefully he (or some other Netgear employee) will follow up and find a resolution for you.
Another option is to consider alternatives to ReadyCloud. I am interested mostly in remote access, and use OpenVPN in my router for that. But OwnCloud and NextCloud both have similar features to ReadyCloud (though you will need to do port forwarding to use them). You can purchase tested ReadyNAS versions of these apps for small fee (€2.99) from rnxtras.com. That site isn't associated with Netgear btw.
Are the installations that are giving the problem totally new (as opposed to upgraded) installs (or vice-versa)? Just trying to help figure out why it works some places and not others, and maybe this is it.
Like StephenB , I also prefer other solutions over ReadyCloud. My choices are ZeroTier.for my own access and OwnCloud (likely soon to be replaced with NextCloud) for sharing files. I have two issues with ReadyCloud: It relies on their server, which has been known to go down, and a ReadyCloud user is a different user from a local one.
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