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Forum Discussion

Mitsai's avatar
Mitsai
Tutor
Jul 25, 2016

RN316 - Downloaded file is very small size after updated 6.5.1

Hi all, No one same situation after updated 6.5.1??? I could not download my files properly when I upgraded ReadyOS from 6.5.0 to 6.5.1. Before installed 6.5.1, I have no issues, conditions are gr...
ReadyCLOUD Portal
BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Jul 28, 2016

Hi GPSIS_HQ & Mitsai,

 

This problem you raised might be related to this thread. Were these files downloaded via web link? or was it downloaded using the web portal or the mobile/desktop apps?

 

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

 

GPSIS_HQ's avatar
GPSIS_HQ
Guide
Jul 28, 2016

I created and emailed a web link via ReadyCloud portal.

 

 

However [if this helps] I could use ReadyCloud on my laptop from work or home and open the files that had problems in the web links.

 

I had no problem with the mobile app accessing my files.

 

Regards!

  • Mitsai's avatar
    Mitsai
    Tutor
    Jul 28, 2016

    Thanks JennC, GPSIS_HQ, BrianL,

     

    I understand that some users has faced similar trouble and it is still not solved,,,,,,,,,

     

    Regards,

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      Jul 29, 2016

      Hi GPSIS_HQ & Mitsai,

       

      I couldn't think of any solution at this point. It would be better if you will raise this issue to our support team and have it escalated to our tier 3 support.

       

       

      Kind regards,

       

      BrianL

      NETGEAR Community Team

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