Forum Discussion

Aspirant

May 19, 2016

Solved

Setting up a used readynas to use with my netgear account

I recently purchased the 31400 through e-bay auctions. When I try and use it through readycloud, it says " it finds no registered devices or shares." When I tried to register it, netgear informs me...

ReadyCLOUD Portal

NASty1
May 25, 2016
I don't know how it happened, but my ypgrade to OS 6.5 was incomplete. A day later I attempted the setup and it worked! Thanks for the suggestion. I'll probably never figure out how you get a partial install, but apparently that was the problem. THANKS !!!?

JennC

NETGEAR Employee Retired

May 20, 2016

Hello NASty1,

It seems it has not fully updated the FW. Like Kohdee mentioned, make sure it is 6.5.0. If you have already updated this FW successfully, check the RAIDar, this shows the FW of the NAS. If it shows 6.5.0 then clearing the browser cache may help, or use another web browser.

Also, after migrating to myNetgear, your ReadyCloud account should now in an email address format.

Regards,

NASty1

Aspirant

May 25, 2016

I don't know how it happened, but my ypgrade to OS 6.5 was incomplete. A day later I attempted the setup and it worked! Thanks for the suggestion. I'll probably never figure out how you get a partial install, but apparently that was the problem. THANKS !!!?

BrianL2
NETGEAR Employee Retired
May 26, 2016
Hi NASty1,

Thanks for the positive feedback. It is possible that was the cause of the problem.

Kind regards,

BrianL

NETGEAR Community Team
JennC
NETGEAR Employee Retired
Aug 16, 2016
Hello NASty1,

I am glad it works now.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.

Please feel free to post any suggestions, comments or questions, we appreciate your contribution to the community!

Regards,