timing out

Hoping someone can help here. We have two RN102s in separate locations. When logging on to replicate.readynas.com, I can see both of them. I set a data backup job which initialises fine but then times out. It hasn't managed to complete once!

Email report is as follows:

Log:

[2016-11-15 23:00:03] [Info] Job updated from server

[2016-11-15 23:00:04] [Info] Replicate version: 1.3.0 build R2

[2016-11-15 23:00:04] [Info] Starting backup job "Data Backup [2016-11-15 02h 59m PM]"

[2016-11-15 23:00:04] [Info] Locking target folder: /data/Documents/Replicate/Data Backup [2016-11-15 02h 59m PM]

[2016-11-15 23:00:05] [Info] Resume folder is "/data/Documents/Replicate/Data Backup [2016-11-15 02h 59m PM]/2016-11-15 19-26 (failed)/data"

[2016-11-15 23:00:05] [Info] p2p connect to nas-36-B0-AA in 12256224 network

[2016-11-15 23:00:10] [Info] Connection method: 0

[2016-11-15 23:00:10] [Info] LAN connection not available

[2016-11-15 23:00:10] [Info] Using p2p connection

[2016-11-15 23:00:10] [Info] Initializing source device

[2016-11-15 23:00:10] [Info] Sending task to source device

[2016-11-15 23:00:12] [Info] Awaiting task report

[2016-11-15 23:00:15] [Info] Received success report

[2016-11-15 23:00:15] [Warning] Snapshot is not requested

[2016-11-15 23:00:15] [Warning] Backup could be inconsistent

[2016-11-15 23:00:15] [Info] Device initialization finished

[2016-11-15 23:00:16] [Info] Copy in progress

[2016-11-15 23:32:00] [Error] Copy failed

[2016-11-15 23:32:00] [Info] Deinitialize source device

[2016-11-15 23:32:00] [Info] Sending task to source device

[2016-11-15 23:32:02] [Info] Awaiting task report

[2016-11-15 23:32:08] [Info] Received success report

[2016-11-15 23:32:08] [Info] Device deinitialization finished

[2016-11-15 23:32:08] [Info] p2p disconnect with nas-36-B0-AA in 12256224 network

[2016-11-15 23:32:09] [Info] Unlock target folder: /data/Documents/Replicate/Data Backup [2016-11-15 02h 59m PM]

[2016-11-15 23:32:09] [Info] Job finished

Summary:

Copy start time: 2016-11-15 23:00

Total files processed: 394

Total files transferred: 0

Total files size: 83.45 MB

Total files size transferred: 0 B

Average speed: 0 B/s

Exit code: 30 (Data send/receive timeout) Copy end time: 2016-11-15 23:32 Copy end time: 2016-11-15 23:32

Any suggestions gratefully received!

Sean