NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

uffgnu14's avatar
uffgnu14
Luminary
Jan 24, 2016
Solved

Unknown units, can not connect

ReadyNAS Ultra2 Plus RN OS 6.4.2-RC1 ReadyCLOUD 1.2.2 for Android 5.0   Hi Can't connect to ReadyCLOUD share anymore, was working fine on Friday 22 January. When signed in I see 3 units of wh...
Mobile client
  • uffgnu14's avatar
    uffgnu14
    Feb 21, 2016
    Hi
     

    My ReadyCLOUD-problem solved, I hope. I don't exactly know how it got fixed or
    what caused the problem in first place but now all ReadyCLOUD access methods are
    working and the previous missing Home shares are available.
     
    What I did was experimenting with combinations of Signing In/Out, removal of "Unknown" devices,
    RN On/Off.
     
    One thing I noticed at times was that if a Home share is empty it was not visible.
     

    Regards,
    Ulf
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Jan 24, 2016

Please send me your logs (see the Sending Logs link in my sig)

  • uffgnu14's avatar
    uffgnu14
    Luminary
    Jan 24, 2016

    Hi

     

    "mdgm", logs sent.

     

    Regards,

    Ulf

     

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Jan 25, 2016

      I did not receive the logs.

      • uffgnu14's avatar
        uffgnu14
        Luminary
        Jan 25, 2016

        Hi "mdgm"

         

        Logs sent according to "Sending logs" link in your signature.

         

        Regards,

        Ulf

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More