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Forum Discussion
cvanzante
Oct 22, 2021Tutor
unknown network
Hello. After a failed firmware update, I successfully reset my R7000 and it now shows my firmware using V1.0.11.126 but it said no need for update at setup. Using the Nighthawk app on my iPhone, I have accounted for every device on the network except for one item which is listed as "Network". Using online searches, the Mac address shows 'private company'. I have disabled this network and I am not seeing any change in existing devices. Is there a means to isolate what this Network might be? FYI: I did read through some of the threads but I didn't find an issue identical to mine. Thanks in advance.
I am responding to my own earlier post. After doing some additional online research, I came across an individual who mentioned a 'sleeping' Kindle. I put mine on a different network and the phantom unknown device on my network disappeared.
4 Replies
Try a reset on the router again by pressing the reset button for 10 seconds then release. Connect 1 wired PC to the router and use a web browser pointed at 192.168.1.1 to setup the router from scratch.
Thanks for the reply Furry. My PCs lack ethernet ports and I wonder if the HDMI port would work. If I am unable to accomplish this task, am I OK with just leaving that network disabled? I am more interested in security than resolving the mystery. Thanks again.
I am responding to my own earlier post. After doing some additional online research, I came across an individual who mentioned a 'sleeping' Kindle. I put mine on a different network and the phantom unknown device on my network disappeared.
Sounds like you found the cause.
For PCs with no ethernet abilities, you can install a USB to ethernet adapter on theses PCs.
Please mark your thread as solved so other will know.
Enjoy.