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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi all,
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Regards,
Hi:
I am a user/owner of ReadyNAS affected but have not been contacted. When will we be contacted?
For anyone who has been affected by the ReadyCLOUD outage on 3/30/2017, please send email to
readycloudsupport@netgear.com from a valid MyNETGEAR email account
Definitely include your ReadyNAS model, serial number and your NETGEAR single-sign-on user name (same as your ReadyCLOUD credential).
Doug
"For anyone who has been affected by the ReadyCLOUD outage on 3/30/2017, please send email to
"readycloudsupport@netgear.com from a valid MyNETGEAR email account immediately
"Definitely include your ReadyNAS model, serial number and your NETGEAR single-sign-on user name (same as your ReadyCLOUD credential)."
If we were affected by the ReadyCLOUD outage but can log back into ReadyCLOUD now, do not appear to have lost any data in home folders (because they were empty to begin with), and seem good to go, do you want us to send this information by email? I assume not.
No, you don't have to send emails to NETGEAR readycloudsupport@netgear.com if your ReadyCLOUD is accessible and you have a backup of any data that was in the home folders for your deleted ReadyCLOUD users.
Regards,
Doug
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