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Solved
user locked out for security purposes
firmware versions 6.5.0 and 6.5.1 my main remote user in the USA has suddenly been denied access to my system "for security purposes". all was working OK - accessing every day to my system when ...
Hello rodcrit,
rodcrit wrote:
Having had no success in solving this problem, I completely deleted the account for my USA user and then recreated their account using the same credentials as orignally used.,
May I ask how did you delete the account? Or did you just modify it?
Regards,
JennC
NETGEAR Community Team
yes - I used the same account that they use - and have been for the past many months. they are using the same app and desktop client that they have used for the past 6 weeks - after the 6.5.0 update.
last weekend - everything was normal - Tuesday morning - the problem occurred. no changes have been made to their systems.
why is a temprorary lock still in place - and no advice been given to the admin of the system ( ME ) as to why it has been applied ?
Rod
Hello rodcrit,
Do you have another account that you can ask them to try logging in? Try creating a new one and allow it to access one of the shares of the NAS then ask them to try it. It is unusual that this certain account does not work at their end when it does at yours.
Regards,
it is not possible to create another account to try - the email address used by my user is already linkied to their account and will not allow another account to be used on that email ( this has caused problems with testing before ).
I will get my user to log in to another users account to try -
it may be unusual - but is happening - are there no logs at the netgear end that could point to a problem - it is a netgear message screen that is reporting the lock out.
I really am getting fed up with this unrealiable system - I have had no end of problems with users not being able to access the system - particularly during the update to version 6.5.0.
Netgear do not seem to be concerned that so many things are going wrong.
my USA user has now logged in to one of our other accounts and successfully accessed the system - so it is only their one account that is having this problem. why?
the only change in usage that has happened over the past week is that we are transferring quite large video ( mp4 ) files - around 700 Mb.
Please get Netgear to investigate and unblock this account. please contact me by PM if they require details. I want thjis settled ASAP.
Rod
Hello rodcrit,
Please ask them to grab a screenshot of the error they get when logging in to the ReadyCloud portal. Then PM it to me along with the account name and password that gets the problem.
Regards,
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