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rodcrit's avatar
rodcrit
Luminary
Jan 26, 2017
Solved

user locked out for security purposes

Please can someone tell me why for the last 4 days I have got the message:-  "this account is locked out for security reasons" when I try to log in from either my mobile or a remote wifi connection on my laptop.

 

the message does not tell me why or what the reason is    -  nor does it tell me how to correct the situation.   not very helpful!!!

 

rodc

 

 

 

 

  • Ha  ---   magic....  suddenly it is now open again....

     

    was I presume Readycloud that was showing the message  -  where it came from  is anybodies guess.

     

    this is the second time this has happened  -  before it was on a guest login  -  I deleted and then reinstalled their remote account and that solved it.  this time was on my main master account - so could not remove it and reinstal....  but is now OK again ?????/

     

    dont like unexplained happeings.

     

    rodc

2 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    rodcrit wrote:

    Please can someone tell me why for the last 4 days I have got the message:-  "this account is locked out for security reasons" when I try to log in from either my mobile or a remote wifi connection on my laptop.

      

    What software is generating this message?  Readycloud?

    • rodcrit's avatar
      rodcrit
      Luminary

      Ha  ---   magic....  suddenly it is now open again....

       

      was I presume Readycloud that was showing the message  -  where it came from  is anybodies guess.

       

      this is the second time this has happened  -  before it was on a guest login  -  I deleted and then reinstalled their remote account and that solved it.  this time was on my main master account - so could not remove it and reinstal....  but is now OK again ?????/

       

      dont like unexplained happeings.

       

      rodc

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