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Forum Discussion
Solved
user locked out for security purposes
firmware versions 6.5.0 and 6.5.1
my main remote user in the USA has suddenly been denied access to my system "for security purposes". all was working OK - accessing every day to my system when they suddenly got the following response to log in on both PC app and portal access.
******************
sign in error
'your account has ben temporarily locked for security purposes. try again later.
*************
this is now apparent for 3 days.
I have logged in to the account from a remote access PC here in the UK and all is working normally here.
Can anyone tell me what is going on and how do I get the account unblocked?
Rod
Hello rodcrit,
rodcrit wrote:
Having had no success in solving this problem, I completely deleted the account for my USA user and then recreated their account using the same credentials as orignally used.,
May I ask how did you delete the account? Or did you just modify it?
Regards,
JennC
NETGEAR Community Team
17 Replies
Replies have been turned off for this discussion
Hello rodcrit,
Did you mean you were able to log in and access the NAS volume using the same account they used? Have you checked if they are using the latest app and desktop client version?
Regards,
yes - I used the same account that they use - and have been for the past many months. they are using the same app and desktop client that they have used for the past 6 weeks - after the 6.5.0 update.
last weekend - everything was normal - Tuesday morning - the problem occurred. no changes have been made to their systems.
why is a temprorary lock still in place - and no advice been given to the admin of the system ( ME ) as to why it has been applied ?
Rod
Hello rodcrit,
Do you have another account that you can ask them to try logging in? Try creating a new one and allow it to access one of the shares of the NAS then ask them to try it. It is unusual that this certain account does not work at their end when it does at yours.
Regards,
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