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user locked out for security purposes
firmware versions 6.5.0 and 6.5.1 my main remote user in the USA has suddenly been denied access to my system "for security purposes". all was working OK - accessing every day to my system when ...
Hello rodcrit,
rodcrit wrote:
Having had no success in solving this problem, I completely deleted the account for my USA user and then recreated their account using the same credentials as orignally used.,
May I ask how did you delete the account? Or did you just modify it?
Regards,
JennC
NETGEAR Community Team
Having had no success in solving this problem, I completely deleted the account for my USA user and then recreated their account using the same credentials as orignally used.,
the account is now normal and my user can access the system.
as my user was able to access the system using another account - it was eventually obvious that the problem was with settings on the user account which blocked access from USA.
so it was something to do with account settings on the original account. I would like to have known what it was so we can avoid all this palaver in the future.
I would like you to flag this up to the powers that be at Netgear support.... it should be investigated at a higher level. the question - why would an account be locked out for security reasons when accessing from the USA. it was perfectly ok when accessed remotely from within the UK.
comments please Netgear.
Hello rodcrit,
rodcrit wrote:
Having had no success in solving this problem, I completely deleted the account for my USA user and then recreated their account using the same credentials as orignally used.,
May I ask how did you delete the account? Or did you just modify it?
Regards,
JennC
NETGEAR Community Team
NETGEAR Community Team
Hi JennC
I logged in to the readycloud.netgear.com portal. switched to the manage page and selected the offending user from the shared folders list and hit delete. After couple of seconds ( possibly half a minute ) and exiting the page and coming back to it, the user had been cleared from the list.
then went to the home page and selected the user and selected add to set up them as a cloud user again.
as the invite email is also sent to me, I was able to re set up the account credentials exactly as before, and all was well.
I am hoping that I will not see ( or at least my daughter will not see ) any reoccurrance of this problem as no one seems to know why it happened.
regards
Rod
Hi rodcrit,
I see. I thought you deleted the account itself, I was wondering because there is no option to do that. What you did was you removed the account from invited users and re-added it.
Thanks for responding. I am not really sure what happened but you can always remove and re-add any invited user. This, however, will also delete the home share of the users, so it is always recommended to always have full backup.
Regards,
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