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nasman99's avatar
nasman99
Follower
Jan 02, 2020
Solved

Backups to ReadyNAS Vault do not work

I have a set of backups that are enabled for my NAS which should be doing an offsite backup to the ReadyNAS Vault, this was working up until the 8/2/19. For some reason it stopped and never started a...
ReadyNASVaultED's avatar
ReadyNASVaultED
Guide
Jan 02, 2020

Hi nasman99 - 

 

Thanks for voicing your concern.  We would love to help figure out what is going on - either solving the problem or identifying what might be confusing messaging.

 

Also, Marc_V  - you are spot on in your suggestion to reach out to us.  A support ticket gets created automatically if you send an email to support@readynsvault.com.

 

nasman99  - can you please send us an email there or Private Message via this forum with your RNV account email?  We can look up the account and do some research, then get back to you with either a solution over email or options for setting up a call or screen share if necessary.  Once we resovle your issue, with your permission we can post back steps to resolution here (without any account specific info) so that others can see.

 

Thanks,

ReadyNAS Vault team

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