NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Macs00's avatar
Macs00
Guide
Sep 15, 2018
Solved

Change Onedrive password

Hi all, I've configurated my ReadyNAS 102 to connect to my OneDrive account and it worked very well.

Unfortunately, I must change the password every 3 months and I don't find were I can write the new password in the Onedrive app on my readynas.

Someone can help me?

Massimo

  • Hi Macs00,

     

    Are you not able to see the Leave button on the OneDrive app? Can you provide a screenshot of the page after you encountered the error message?

     

    Regards,

8 Replies

Replies have been turned off for this discussion
  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Macs00,

     

    Welcome to the Community!

     

    You can try leaving and rejoining the NAS to OneDrive so it will ask for the credentials again.

     

    Regards,

    • Macs00's avatar
      Macs00
      Guide

      Hi John,

      thanks for the suggestion, but I don't understand how I can leaving the NAS to OneDrive.

      I try to explain:

      - I go to "cloud" section of NAS web interface

      - I have the "microsoft onedrive beta" app disabled

      - I try to enable it

      - it hang with this error: Unauthorized. It coul be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with One Drive

       

      the log is like this

       

      Sep 18 22:33:34 ReadyNAS systemd[1]: Started One Drive Service client for ReadyNAS.
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: Encountered OneDriveError: invalid_grant
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: E0918 22:33:36.233728 15498 OneDriveErrorMarshaller.cpp:119] Encountered OneDriveError: invalid_grant
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: Throw TerminateMeException for invalid_grant : 262
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: E0918 22:33:36.240597 15498 OneDriveRetryStrategry.cpp:98] Throw TerminateMeException for invalid_grant : 262
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: Catch TerminateMeException. Terminate me exception: AADSTS70002: Error validating credentials. AADSTS70008: The refresh token has expired due to inactivity. The token was issued on 2018-04-28T07:30:41.3153096Z and was inactive for 90.00:00:00. Trace ID: d77e1dd6-6744-4ce8-998b-001b34680000 Correlation ID: 9c2e287a-360a-4a81-b362-352584e4d951 Timestamp: 2018-09-18 20:33:36Z
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: E0918 22:33:36.248659 15498 Service.cpp:589] Catch TerminateMeException. Terminate me exception: AADSTS70002: Error validating credentials. AADSTS70008: The refresh token has expired due to inactivity. The token was issued on 2018-04-28T07:30:41.3153096Z and was inactive for 90.00:00:00.
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: Trace ID: d77e1dd6-6744-4ce8-998b-001b34680000
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: Correlation ID: 9c2e287a-360a-4a81-b362-352584e4d951
      Sep 18 22:33:36 ReadyNAS ng-csd[15498]: Timestamp: 2018-09-18 20:33:36Z
      Sep 18 22:33:36 ReadyNAS systemd[1]: Stopping One Drive Service client for ReadyNAS...
      Sep 18 22:33:36 ReadyNAS systemd[1]: Stopped One Drive Service client for ReadyNAS

      .

       

      Help me!

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Macs00,

     

    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

     

    If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
     
    The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
     
    Regards,

    • Macs00's avatar
      Macs00
      Guide
      Hi John, I think that my bad english confused you: unfortunately I did not solve anything. I've posted my steps, but I can't change the onedrive password nor disable it Macs
    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired

      Hi Macs00,

       

      I just tried this on my end. I changed the password of my OneDrive account and I can still enable the OneDrive on the ReadyNAS and provide the new password.

       

      May I know the current firmware of your NAS?

       

      Regards,

      • Macs00's avatar
        Macs00
        Guide

        I have a readynas 102 with 6.9.4 firmware, but I have the same problem with the old 6.9.3

        When I try to enable OneDrive on the ReadyNAS it hang with this error:

        Unauthorized. It coul be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with One Drive

        and I can't do anything

        I've tryed with FF 62 and chrome 69

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More