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Forum Discussion
Data Recovery on a RN528 with X-Raid configuration
Hello All - I have an RN528 that is less than 5 years old. I have lost all power to the unit except for the ethernet port LEDs in the back (they still flash). The internal fans do not run, the driv...
nasmmx wrote:
Netgear is refusing to assist in resolving this issue, so I am writing the hardware off as a loss. My immediate concern is the data stored on the drives. Are there any suggestions out there as to how to recover the data? I have no reason to believe that the drives are bad. They are all less than 3 years old and have had little use, and they were showing in good health before the unit stopped turning on. The NAS is configured in X-raid mode. I am thinking that I just need to replace the power supply (if that is possible). If not I am open to other suggestions.
Netgear's data recovery service might be an option if you can reach it - but everyone here who has attempted that in recent months hasn't been able to get it.
The hardware warranty on the RN528 is 5 years in the US, so it would be useful to follow up with AnishaA with the serial number, so she can look into why Netgear is refusing a warranty replacement. One possibility is that you do need to purchase it from an authorized reseller. Another is that the warranty doesn't cover used equipment.
If you can have a way to mount the disks in a Linux system (or a PC that you can boot up from linux using a USB drive), then you can mount the array manually and off-load the data. 8-bay USB-C enclosures are in the $300-$400 range on Amazon (US).
It is possible to replace the power supply, and it does sound like that is a likely cause. I'm tagging Sandshark to get his thoughts.
StephenB wrote:
nasmmx wrote:
Netgear is refusing to assist in resolving this issue, so I am writing the hardware off as a loss. My immediate concern is the data stored on the drives. Are there any suggestions out there as to how to recover the data? I have no reason to believe that the drives are bad. They are all less than 3 years old and have had little use, and they were showing in good health before the unit stopped turning on. The NAS is configured in X-raid mode. I am thinking that I just need to replace the power supply (if that is possible). If not I am open to other suggestions.
The hardware warranty on the RN528 is 5 years in the US, so it would be useful to follow up with AnishaA with the serial number, so she can look into why Netgear is refusing a warranty replacement. One possibility is that you do need to purchase it from an authorized reseller. Another is that the warranty doesn't cover used equipment.
The first point every Netgear customers is always the https://my.Netgear.com/ portal.
The warranty status is perfectly visible here.
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