NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Genie Marketplace RN314
Hello,
I have a new RN314 FW 6.0.1, I enabled Genie app and used the same account than the one used with Duo v2. Nothing happens, I don't see my RN314 in the market place and on the dashboard nothing is displayed under app tab. If I put a wrong password I am kicked out hence I guess that my credentials are correct.
I created a new account on Genie portal but same issue.
Do you know how I can access to the Genie Market and to get the addons?
Thanks for your help
Jon
I have a new RN314 FW 6.0.1, I enabled Genie app and used the same account than the one used with Duo v2. Nothing happens, I don't see my RN314 in the market place and on the dashboard nothing is displayed under app tab. If I put a wrong password I am kicked out hence I guess that my credentials are correct.
I created a new account on Genie portal but same issue.
Do you know how I can access to the Genie Market and to get the addons?
Thanks for your help
Jon
25 Replies
Replies have been turned off for this discussion
- If you log onto genie.netgear.com and login, do you see your devices? I have noticed a couple of times that the device will register (so it will show up in the genie.netgear.com device list) but it will not activate. If this is the case, click activate on the genie page and this will complete the registration. Once registration is complete, the available apps list will be published in your readynas gui.
- Unfortunately I don't see the device at all, the message is No Devices Found :(
jonjonoo wrote: Unfortunately I don't see the device at all, the message is No Devices Found :(
Hi jonjonoo,
Can you confirm that the required component is running on your NAS? On your browser, go to https://your.nas.ip/CPProxy. You should get the page that says "Hello from Your NETGEAR Control Point".
- snip3rboy
I don't see this on my RN102 - I get a 404. It will connect to genie when I go into the apps page and enter my credentials.snip3rboy wrote: jonjonoo wrote: Unfortunately I don't see the device at all, the message is No Devices Found :(
Hi jonjonoo,
Can you confirm that the required component is running on your NAS? On your browser, go to https://your.nas.ip/CPProxy. You should get the page that says "Hello from Your NETGEAR Control Point".
- snip3rboy
I have noticed that if I enter my ReadyCloud/Remote credential instead of genie's, that the NAS appears to accept it, In that case logging into genie.netgear.com shows that the device is offline. Rebooting the RN102 is the only way I've found to recover from this.- My typo, should have double-checked.
It should be https://your.nas.ip/CPProxy/. jonjonoo wrote:
I have a new RN314 FW 6.0.1, I enabled Genie app and used the same account than the one used with Duo v2. Nothing happens...
Hi jonjonoo,
Did you get a chance to try on a different browser?
Yes, that works!snip3rboy wrote: My typo, should have double-checked.
It should be https://your.nas.ip/CPProxy/.snip3rboy wrote: My typo, should have double-checked.
It should be https://your.nas.ip/CPProxy/.
Ok I read : Hello from Your NETGEAR Control Point
I tried to use my Readycloud account but it doesn't accept the credential, I am going to upgrade to 6.0.2- Ok it works now. After upgrade to 6.0.2 I was able to see my RN314 in Genie and from the GUI I could see available addons.
I installed from the market place an app and it has been successfully installed jonjonoo wrote: Ok it works now. After upgrade to 6.0.2 I was able to see my RN314 in Genie and from the GUI I could see available addons.
I installed from the market place an app and it has been successfully installed
Nice!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
