Forum Discussion

Aspirant

Jan 12, 2017

Have two ReadyNAS 312 and 314 which can't see all the CCTV Cameras on the mobile App but ok PC

We have two ReadyNAS running OS 6.6.0 and 6.6.1 and App version: 1.4.3-15. We have 6 Cameras on each. Via the Google Mobile App: https://play.google.com/store/apps/details?id=com.netgear.surveillance...

Surveillance

clinford

Aspirant

Jan 13, 2017

Further to this found this was the same if drop the Camera Max. Bitrate to less than 2048Kbps and if the Mobile if on the same LAN as apposed to 4G

JennC
NETGEAR Employee Retired
Jan 16, 2017
Hello clinford,

Are you getting this results even on the ReadyNAS Surveillance application installed to the computer? By the way, are all the cameras identical?

Please also check this list.

Regards,
- clinford
  Aspirant
  Jan 17, 2017
  Hi JennC
  
  Thanks for the reply, no on the ReadyNAS Surveillance application installed to the computer they are all fine locally and remotely. it is only when viewing on the mobile app the problem. same on different mobiles all running Google.
  - clinford
    Aspirant
    Jan 17, 2017
    Sorry for forgot the add they are all Hikvision cameras from the list.