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Forum Discussion
clinford
Jan 12, 2017Aspirant
Have two ReadyNAS 312 and 314 which can't see all the CCTV Cameras on the mobile App but ok PC
We have two ReadyNAS running OS 6.6.0 and 6.6.1 and App version: 1.4.3-15. We have 6 Cameras on each. Via the Google Mobile App: https://play.google.com/store/apps/details?id=com.netgear.surveillance...
clinford
Jan 13, 2017Aspirant
Further to this found this was the same if drop the Camera Max. Bitrate to less than 2048Kbps and if the Mobile if on the same LAN as apposed to 4G
JennC
Jan 16, 2017NETGEAR Employee Retired
Hello clinford,
Are you getting this results even on the ReadyNAS Surveillance application installed to the computer? By the way, are all the cameras identical?
Please also check this list.
Regards,
- clinfordJan 17, 2017Aspirant
Hi JennC
Thanks for the reply, no on the ReadyNAS Surveillance application installed to the computer they are all fine locally and remotely. it is only when viewing on the mobile app the problem. same on different mobiles all running Google.
- clinfordJan 17, 2017Aspirant
Sorry for forgot the add they are all Hikvision cameras from the list.
- JennCJan 17, 2017NETGEAR Employee Retired
Hello clinford,
Are these mobile phones connected to the same network where the NAS and cameras are?
How about uninstall the app then reinstall to the mobile phone?
Regards,
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