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Forum Discussion

matin's avatar
matin
Aspirant
Jun 22, 2018
Solved

Misstone licence activation fails

Hi All,

 

when i try to activate my 1 cam milestone licence for my Readynas 312 on https://milestone.netgear.com/activate i get the following error message: ""Salesforce API sfOneCloudContractMaptoPrdReg is not working please check No JSON object could be decoded.

 

Do you have some tips for me?

 

Thanks!

 

best regards,

Martin

Surveillance
  • Marc_V's avatar
    Marc_V
    Jun 26, 2018

    Hi @matin

     

    Your license should be activated by now. Please let me know if this is resolved. There might have been an issue with the server but other licenses can be activated now.

     

    You can contact NETGEAR Support as well for this kind of issues so they can properly assist you with Milestone Arcus.

     

     


    Regards

     

3 Replies

Replies have been turned off for this discussion
  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Jun 24, 2018

    Hi matin

     

    Were you able to try and activate the license using a different browser? Also clearing cache and trying again? This is a trial license if I am right or an add-on license from your previous purchase?

     

    I will try to get this check and will update you on this thread.

     

     

    Regards

     

    • matin's avatar
      matin
      Aspirant
      Jun 25, 2018

      Hi Marc,

       

      i tried Safari and Chrome without success.

      I bought a new licence RNVMSMA1-10000S

       

      regards,

      Martin

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired
        Jun 26, 2018

        Hi @matin

         

        Your license should be activated by now. Please let me know if this is resolved. There might have been an issue with the server but other licenses can be activated now.

         

        You can contact NETGEAR Support as well for this kind of issues so they can properly assist you with Milestone Arcus.

         

         


        Regards

         

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