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Forum Discussion
Netgear ReadyNAS Surveillance
Hi, I have a ReadyNAS 316 and have installed the Netgear ReadyNAS Surveillance App Firmware Version: 1.4.3 which I am keen to make use of. It has commenced a 30 day trial period and requires a lice...
Hi DGCMartin,
ReadyNAS Surveillance is already discontinued and it was already replaced by Milestone Arcus. The Milestone Arcus is supported for the ReadyNAS that is running on OS 6.8 or higher. For more information, you can also visit this link. You may also contact support for presales inquiry.
For the license purchase, you may purchase them from our authorized resellers.
Regards,
JohnCM_S
NETGEAR Community Team
Hi yoban,
Unfortunately, there is no migration or upgrade path for the licensed users of Surveillance to Milestone Arcus and I doubt if there will be any plan as well in the future.
Currently, there is no definitive statement yet about the Surveillance but we have received the information that Surveillance will no longer be available for purchase.
Regards,
JohnCM_S
NETGEAR Community Team
JohnCM_S wrote:Hi yoban,
Unfortunately, there is no migration or upgrade path for the licensed users of Surveillance to Milestone Arcus and I doubt if there will be any plan as well in the future.
Currently, there is no definitive statement yet about the Surveillance but we have received the information that Surveillance will no longer be available for purchase.
Regards,
JohnCM_S
NETGEAR Community TeamThanks for the JohnCM_S and sorry if I have hijacked your post DGCMartin - sure hope not, and we are still on topic.
Unfortunately, there is no migration or upgrade path for the licensed users of Surveillance to Milestone Arcus and I doubt if there will be any plan as well in the future.
Shame to hear the likelihood of an upgrade path is slim...fingers crossed though.
JohnCM_S wrote:Currently, there is no definitive statement yet about the Surveillance but we have received the information that Surveillance will no longer be available for purchase.
Do look forward to the official announcement of EOL as this may spark the need for existing license holders to have an upgrade/migration path...but not holding my breath
As DGCMartin has stated about his difficulty in getting help/support from the likes of Sales etc. - do you have any reading material explaining how the 5-year license model works? Does application just stop? or is it support/upgrades stop? Cannot find much online.
I see WD offer 2-camera free license after the 30day trial period for certain products - maybe Netgear could also consider that as it woudl seem competitors are ahead of Netgear in this space....
Thanks!
Thanks for your help JohnCM_S.
Are you able to confirm that Milestone Arcus on ReadyNAS is supported internationally?
I'm in New Zealand and local resellers, Netgear and Milestone here all seem to be in the dark on supply of the licences. I can find some supply options online but none of them supply to NZ.
Can I have the licence key supplied electronically?
Do look forward to the official announcement of EOL as this may spark the need for existing license holders to have an upgrade/migration path...but not holding my breath
As @DGCMartin has stated about his difficulty in getting help/support from the likes of Sales etc. - do you have any reading material explaining how the 5-year license model works? Does application just stop? or is it support/upgrades stop? Cannot find much online.
I see WD offer 2-camera free license after the 30day trial period for certain products - maybe Netgear could also consider that as it woudl seem competitors are ahead of Netgear in this space....
the license pertains on how many cameras you can add to your Milestone Arcus account. A camera license is required to record video captured from the connected IP surveillance cameras. You may check page 17-18 of the manual for more information regarding this. Here is the link:
http://www.downloads.netgear.com/files/GDC/ReadyNAS-Arcus/MilestoneArcus_UM_EN.pdf
The application supports 2 cameras for free for a trial period of 60 days.
Thanks for your help JohnCM_S.
Are you able to confirm that Milestone Arcus on ReadyNAS is supported internationally?
I'm in New Zealand and local resellers, Netgear and Milestone here all seem to be in the dark on supply of the licences. I can find some supply options online but none of them supply to NZ.
Can I have the licence key supplied electronically?
The Milestone Arcus is supported internationally. The license should be available from our authorized resellers and I believe the resellers can provide it to you electronically.
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