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Forum Discussion
Netgear ReadyNAS Surveillance
Hi, I have a ReadyNAS 316 and have installed the Netgear ReadyNAS Surveillance App Firmware Version: 1.4.3 which I am keen to make use of. It has commenced a 30 day trial period and requires a lice...
JohnCM_S wrote:Hi yoban,
Unfortunately, there is no migration or upgrade path for the licensed users of Surveillance to Milestone Arcus and I doubt if there will be any plan as well in the future.
Currently, there is no definitive statement yet about the Surveillance but we have received the information that Surveillance will no longer be available for purchase.
Regards,
JohnCM_S
NETGEAR Community Team
Thanks for the JohnCM_S and sorry if I have hijacked your post DGCMartin - sure hope not, and we are still on topic.
Unfortunately, there is no migration or upgrade path for the licensed users of Surveillance to Milestone Arcus and I doubt if there will be any plan as well in the future.
Shame to hear the likelihood of an upgrade path is slim...fingers crossed though.
JohnCM_S wrote:Currently, there is no definitive statement yet about the Surveillance but we have received the information that Surveillance will no longer be available for purchase.
Do look forward to the official announcement of EOL as this may spark the need for existing license holders to have an upgrade/migration path...but not holding my breath
As DGCMartin has stated about his difficulty in getting help/support from the likes of Sales etc. - do you have any reading material explaining how the 5-year license model works? Does application just stop? or is it support/upgrades stop? Cannot find much online.
I see WD offer 2-camera free license after the 30day trial period for certain products - maybe Netgear could also consider that as it woudl seem competitors are ahead of Netgear in this space....
Thanks!
Thanks for your help JohnCM_S.
Are you able to confirm that Milestone Arcus on ReadyNAS is supported internationally?
I'm in New Zealand and local resellers, Netgear and Milestone here all seem to be in the dark on supply of the licences. I can find some supply options online but none of them supply to NZ.
Can I have the licence key supplied electronically?
Do look forward to the official announcement of EOL as this may spark the need for existing license holders to have an upgrade/migration path...but not holding my breath
As @DGCMartin has stated about his difficulty in getting help/support from the likes of Sales etc. - do you have any reading material explaining how the 5-year license model works? Does application just stop? or is it support/upgrades stop? Cannot find much online.
I see WD offer 2-camera free license after the 30day trial period for certain products - maybe Netgear could also consider that as it woudl seem competitors are ahead of Netgear in this space....
the license pertains on how many cameras you can add to your Milestone Arcus account. A camera license is required to record video captured from the connected IP surveillance cameras. You may check page 17-18 of the manual for more information regarding this. Here is the link:
http://www.downloads.netgear.com/files/GDC/ReadyNAS-Arcus/MilestoneArcus_UM_EN.pdf
The application supports 2 cameras for free for a trial period of 60 days.
Thanks for your help JohnCM_S.
Are you able to confirm that Milestone Arcus on ReadyNAS is supported internationally?
I'm in New Zealand and local resellers, Netgear and Milestone here all seem to be in the dark on supply of the licences. I can find some supply options online but none of them supply to NZ.
Can I have the licence key supplied electronically?
The Milestone Arcus is supported internationally. The license should be available from our authorized resellers and I believe the resellers can provide it to you electronically.
Hi all,
Sorry for the confusion.
We extended the sale of ReadyNAS Surveillance licenses to meet the requirements of customers who are still wanting to add a few cameras to their existing ReadyNAS Surveillance. We will be putting a hard stop on selling that product very soon.We are transitioning to "Milestone Arcus on ReadyNAS", a far better product with a significantly larger list of compatible IP cameras.
One more word of caution. Milestone Arcus on ReadyNAS is not available on ReadyNAS 102, 104, 202, 204, 212, 214, 2120. We concluded that, after extensive performance testing, these products (based on ARM architecture) would not give the adequate performance to support a SMB (8 cameras and above) surveillance environment.
Best regards,
Doug
hi there
douglas_cheung this is a good update so far.
We extended the sale of ReadyNAS Surveillance licenses to meet the requirements of customers who are still wanting to add a few cameras to their existing ReadyNAS Surveillance. We will be putting a hard stop on selling that product very soon.
We are transitioning to "Milestone Arcus on ReadyNAS", a far better product with a significantly larger list of compatible IP cameras.
It will be good to get this formal announcement and what the path is for those wanting to migrate. Do think this is a good move by Netgear.
I currently run a ReadyNas 314 with 16Tb so should be in a good position to migrate.
DGCMartin as a fellow NZL based user, I sourced my licenses from the local Netgear distributor http://online.exeed.co.nz/. Failing that you can try Martin at http://www.vitalit.co.nz/
douglas_cheung are you able to shed any more clarity on the license model for Arcus - I have read about a 5-year license, rather than the current perpetual license per camera. Will the licensing remain the same as Surveillance - per camera for life?
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