Readynas Public Link down?

based on the delay in response and the problems that I as a new user am having with photos ii is there a way to have netgear address us in some fashion just what the support, if any, will be for this application? I like many others bought this unit specifically for photos ii.....I feel quite let down and while I appreciate the help of the users and moderators involved .... is it not netgear's responsbility to maintain these applications rather than leave them to people who likely have other things on the go and this is not a full time gig? bizarre....I dont want this to sound like kvetching but should I pack this in now or are better days ahead?