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Solved
ReadyNAS Surveillance Cannot Activate License
I purchased a license from an online vendor, they mistakenly sent the response from Netgear to an incorrect email address. I now finally have the license but cannot seem to activate it. On my NAS i...
Thanks mdgm.
I've gotten to the bottom of it...
The problem was the ethernet cable was plugged into eth0 - and license activation doesn't work in this case. When I moved the patch cable into eth1, it worked.
Bizzare behaviour. And it's a shame the error message is so generic.
So I was originally able to update with the offline tool, and everything was working. Now all of a sudden when I sign into Surveillance I am greeted with a message stating "The license is invalid", yet my license is in the list as status "Activated". What the heck do I do now?
Hi rhpot1991,
In this case, ignore this message or have your rebooted unit and see if that makes a difference. If you will get the same message or behavior, I will suggest that you report this back to our support team.
Kind regards,
BrianL
NETGEAR Community Team
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