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Forum Discussion
ReadyNAS Vault : great but overpriced!
Hi! Just saw the ReadyNAS Vault announcement : great news! Something I definitely need to really secure my data as my PC backups are, indeed, copied on my ReadyNAS Duo but still in the same locatio...
Hi rschoon,
Thanks for the feedback on both pricing and functionality. We are evaluating both issues you've raised, but would like to get a little more information about the concerns so we can make the most effective changes.
First, on pricing - it looks like the Acronis offering does not support external drives or network drives at this time (http://www.acronis.com/homecomputing/pr ... tml#faq-45). This appears to be a common theme among most of the lower cost providers of online backup - offering a reduced effective price per GB but dramatically limiting the devices or systems that are supported, and consequently reducing the actual amount of data an end user can conveniently store. We are assuming that this is not really a viable alternative for you, but want to double check - would you be interested in a similarly priced but also similarly restricted plan? Nearly all of the discontent with the current pricing in this thread seems to come from comparison to offerings that do not actually support network attached storage, so we want to make sure that we are covering this need if it is really there.
The iDrive offering you mention does not appear to have a device restriction, but does include some language regarding "home use." While functional differences certainly remain (e.g. ability to configure remotely, ability to run natively on the ReadyNAS so as not to require a local host to be on, connected, and secure), this appears to present a pretty low effective cost per GB. Would a similarly structured plan, restricted to "home use" only, be a compelling service for you?
Second, on functionality - We are constantly working to improve the usability and extend the functionality of the web-based tools. It sounds like a key feature you are looking for is the ability to right-click or select from an options menu to see the total storage contained within a particular folder - can you confirm that this is the desired functionality? If so, we are happy to report that this will be available shortly. If not, please just let us know (via post or private message) more about the specific feature(s) you are interested in and we can add that feedback to our product road map.
Thanks again for your input.
The ReadyNAS Vault Team
Thanks for the feedback on both pricing and functionality. We are evaluating both issues you've raised, but would like to get a little more information about the concerns so we can make the most effective changes.
First, on pricing - it looks like the Acronis offering does not support external drives or network drives at this time (http://www.acronis.com/homecomputing/pr ... tml#faq-45). This appears to be a common theme among most of the lower cost providers of online backup - offering a reduced effective price per GB but dramatically limiting the devices or systems that are supported, and consequently reducing the actual amount of data an end user can conveniently store. We are assuming that this is not really a viable alternative for you, but want to double check - would you be interested in a similarly priced but also similarly restricted plan? Nearly all of the discontent with the current pricing in this thread seems to come from comparison to offerings that do not actually support network attached storage, so we want to make sure that we are covering this need if it is really there.
The iDrive offering you mention does not appear to have a device restriction, but does include some language regarding "home use." While functional differences certainly remain (e.g. ability to configure remotely, ability to run natively on the ReadyNAS so as not to require a local host to be on, connected, and secure), this appears to present a pretty low effective cost per GB. Would a similarly structured plan, restricted to "home use" only, be a compelling service for you?
Second, on functionality - We are constantly working to improve the usability and extend the functionality of the web-based tools. It sounds like a key feature you are looking for is the ability to right-click or select from an options menu to see the total storage contained within a particular folder - can you confirm that this is the desired functionality? If so, we are happy to report that this will be available shortly. If not, please just let us know (via post or private message) more about the specific feature(s) you are interested in and we can add that feedback to our product road map.
Thanks again for your input.
The ReadyNAS Vault Team
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