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Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Feb 21, 2018

Hi timpd jtrosky

 

Yes it should be on the Admin page under Cloud tab. The two services should be online.

 

You can add DNS servers under Network tab and the Eth settings (Gear icon).

 

Also, have you tried disabling any security softwares on your Computers?

 

 

jtrosky's avatar
jtrosky
Guide
Feb 21, 2018

My issue is *definitely* not security related.  I could disable Google Drive, remove the files on the NAS, re-enabled Google Drive and it would sync the same file that it failed on last time (but then not sync other files that succeeded last time).  It seems completely random as to which files it doesn't sync.  I've also tried the 8.8.8.8 DNS server - no improvement.  I've also tried both bi-direction sync and download only - same result.  

 

This seems to be a VERY common issue with no solution.  What can I do to help get this resolved?  Hell, I just may share my Google Drive account info with support if that will help get the issue resolved!   I have the same type of issues with Dropbox.

 

I can sync the same accounts to any PC in the house without issue (same network).  No virus protection is enabled on the ReadyNAS or on the routers (again, if it were a network-wide issue, it wouldn't work on my PC's).

 

Please - what can I do to help get this issue solved?

 

Thank you.

  • jtrosky's avatar
    jtrosky
    Guide
    Feb 21, 2018

    Also, after the main initial sync, I seem to get these errors over and over and over:

     

    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: E0221 11:18:49.688813 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: W0221 11:18:49.689301 23479 WSClient.cpp:128] Request failed, now waiting 114 ms before attempting again.
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 114 ms before attempting again.
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 0 ms before attempting again.
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: E0221 11:18:49.840303 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: W0221 11:18:49.840813 23479 WSClient.cpp:128] Request failed, now waiting 0 ms before attempting again.
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: E0221 11:18:49.875779 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: W0221 11:18:49.876354 23479 WSClient.cpp:128] Request failed, now waiting 4000 ms before attempting again.
    Feb 21 11:18:49 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 4000 ms before attempting again.
    Feb 21 11:22:28 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:22:28 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 221 ms before attempting again.
    Feb 21 11:22:28 ReadyNAS6 ng-csd[23479]: E0221 11:22:28.868878 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:22:28 ReadyNAS6 ng-csd[23479]: W0221 11:22:28.869220 23479 WSClient.cpp:128] Request failed, now waiting 221 ms before attempting again.
    Feb 21 11:22:29 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:22:29 ReadyNAS6 ng-csd[23479]: E0221 11:22:29.124583 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:22:29 ReadyNAS6 ng-csd[23479]: W0221 11:22:29.124971 23479 WSClient.cpp:128] Request failed, now waiting 0 ms before attempting again.
    Feb 21 11:22:29 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 0 ms before attempting again.
    Feb 21 11:22:29 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:22:29 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 4000 ms before attempting again.
    Feb 21 11:22:29 ReadyNAS6 ng-csd[23479]: E0221 11:22:29.156383 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:22:29 ReadyNAS6 ng-csd[23479]: W0221 11:22:29.156774 23479 WSClient.cpp:128] Request failed, now waiting 4000 ms before attempting again.
    Feb 21 11:27:09 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:27:09 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 818 ms before attempting again.
    Feb 21 11:27:09 ReadyNAS6 ng-csd[23479]: E0221 11:27:09.945910 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:27:09 ReadyNAS6 ng-csd[23479]: W0221 11:27:09.946252 23479 WSClient.cpp:128] Request failed, now waiting 818 ms before attempting again.
    Feb 21 11:33:19 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:33:19 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 440 ms before attempting again.
    Feb 21 11:33:19 ReadyNAS6 ng-csd[23479]: E0221 11:33:19.311246 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:33:19 ReadyNAS6 ng-csd[23479]: W0221 11:33:19.311724 23479 WSClient.cpp:128] Request failed, now waiting 440 ms before attempting again.
    Feb 21 11:33:19 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:33:19 ReadyNAS6 ng-csd[23479]: E0221 11:33:19.785817 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:33:19 ReadyNAS6 ng-csd[23479]: W0221 11:33:19.786264 23479 WSClient.cpp:128] Request failed, now waiting 1000 ms before attempting again.
    Feb 21 11:33:19 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 1000 ms before attempting again.
    Feb 21 11:40:00 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:40:00 ReadyNAS6 ng-csd[23479]: E0221 11:40:00.015728 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:40:00 ReadyNAS6 ng-csd[23479]: W0221 11:40:00.016180 23479 WSClient.cpp:128] Request failed, now waiting 22 ms before attempting again.
    Feb 21 11:40:00 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 22 ms before attempting again.
    Feb 21 11:40:00 ReadyNAS6 ng-csd[23479]: Encountered GoogleDriveError: 403
    Feb 21 11:40:00 ReadyNAS6 ng-csd[23479]: Request failed, now waiting 2000 ms before attempting again.
    Feb 21 11:40:00 ReadyNAS6 ng-csd[23479]: E0221 11:40:00.075767 23479 GoogleDriveErrorMarshaller.cpp:92] Encountered GoogleDriveError: 403
    Feb 21 11:40:00 ReadyNAS6 ng-csd[23479]: W0221 11:40:00.076107 23479 WSClient.cpp:128] Request failed, now waiting 2000 ms before attempting again.

    • jtrosky's avatar
      jtrosky
      Guide
      Feb 23, 2018

      Mark_V - any update on this?  I can supply logs!  I would *love* to get Google Drive and Dropbox working properly directly from my NAS!

       

      Thank you.

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired
        Feb 27, 2018

        Hi jtrosky

         

        you and timpd seems to be having different issues on Google drive. You can open a new thread so other members can properly see your post and chime in to help you on the issue.

         

        Regards

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