Forum Discussion

Luminary

Apr 18, 2018

Solved

RN202 - Cannot uninstall application IDrive

Hi, I have an RN202 running the latest firmware 6.9.3. After rebooting, on the admin page I noticed all the installed apps display their names but their icons are missing. Since space was running...

Netgear Apps & Add-ons

RN202

Marc_V
Apr 24, 2018
gbeddow

The root volume has been full due to apps being installed on it. Also, one thing that might have added on the issue is with Quotas being enabled it has been disabled now.

FS check has been done, kindly see if there are still issues after the reboot.

Regards

Marc_V

NETGEAR Employee Retired

Apr 19, 2018

Hi gbeddow

Have you tried clearing cache or using a different browser when uninstalling the app? Getting a full system volume greatly degrades the performance of the NAS.

You can send us the logs so we can check if it still fails to uninstall.

Sending logs

Regards

Amidala
NETGEAR Employee Retired
Apr 20, 2018
What version of idrive is installed?
- gbeddow
  Luminary
  Apr 20, 2018
  Hi Amidala,
  
  A little challenging to verify since, not only will iDrive not uninstall but, like all the other installed apps right now it won't run, but back in late February I updated to the latest iDrive version 1.00.15.
  
  --Greg
  - Marc_V
    NETGEAR Employee Retired
    Apr 24, 2018
    Hi gbeddow,
    
    The NAS are getting a lot of I/O errors on the data volume, If you have the data backed up elsewhere we can do a factory reset once you have the new disks. We will try to check if we can eliminate the need to do a Factory Reset.
    
    Regards