NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gbeddow's avatar
gbeddow
Luminary
Apr 18, 2018
Solved

RN202 - Cannot uninstall application IDrive

Hi,   I have an RN202 running the latest firmware 6.9.3. After rebooting, on the admin page I noticed all the installed apps display their names but their icons are missing. Since space was running...
Netgear Apps & Add-ons
RN202
  • Marc_V's avatar
    Marc_V
    Apr 24, 2018

    gbeddow

     

    The root volume has been full due to apps being installed on it. Also, one thing that might have added on the issue is with Quotas being enabled it has been disabled now.

     

    FS check has been done, kindly see if there are still issues after the reboot.

     

    Regards

     

     

     

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Apr 19, 2018

Hi gbeddow

 

Have you tried clearing cache or using a different browser when uninstalling the app? Getting a full system volume greatly degrades the performance of the NAS.

 

You can send us the logs so we can check if it still fails to uninstall. 

 

Sending logs

 

Regards

 

 

Amidala's avatar
Amidala
NETGEAR Employee Retired
Apr 20, 2018

What version of idrive is installed?

  • gbeddow's avatar
    gbeddow
    Luminary
    Apr 20, 2018

    Hi Amidala,

     

    A little challenging to verify since, not only will iDrive not uninstall but, like all the other installed apps right now it won't run, but back in late February I updated to the latest iDrive version 1.00.15.

     

    --Greg

     

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      Apr 24, 2018

      Hi gbeddow,

       

      The NAS are getting a lot of I/O errors on the data volume, If you have the data backed up elsewhere we can do a factory reset once you have the new disks. We will try to check if we can eliminate the need to do a Factory Reset.

       

      Regards

       

       

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      Apr 24, 2018

      gbeddow

       

      The root volume has been full due to apps being installed on it. Also, one thing that might have added on the issue is with Quotas being enabled it has been disabled now.

       

      FS check has been done, kindly see if there are still issues after the reboot.

       

      Regards

       

       

       

      • gbeddow's avatar
        gbeddow
        Luminary
        Apr 24, 2018

        Hi Marc_V, the RN202 is better now (though I still don't trust the disks in it). May I ask what utility you used to clear the input/output errors on it? I tried the Disk Test from the RN202 admin page, the disk test boot mode, and Linux badblocks, none of which showed any problems.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More