NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Slow internet speed
I have a ReadyNAS 312 and currently have the ReadyCloud app v1.19 running on my system. I am the only user of the ReadyNAS and use it for backup and storage. When the app is indexing or uploading f...
tkernaghan wrote:
There is no network congestion as I am the only user of the network.
The congestion would be due (at least in part) to ReadyCloud. Also, network congestion includes the local network connection between the Surface and the router.
tkernaghan wrote:
ReadyDROP, the process for the ReadyCloud App routinely uses 70%+ of Network capacity.
This is evidence of network congestion. Are you seeing this in the Windows task manager, or somewhere else? Can you give us some idea of both the transmit and receive stats you see (Task Manager will show you this). I'd like to know this in Kbps or Mbps, not %.
Also, it'd be helpful to know the CPU and memory utilization when it is running.
I live alone. The only devices that are ever connected to my router are: Surface via wi-fi, TV via wi-fi, iPhone via wi-fi and NAS via wired connection. THERE IS NO NETWORK CONGESTION. I've even had Google Fiber come out to "fix" what's wrong and they specifically said it's ReadyCloud since speeds are 100 MB up and down when it's not running. If you don't believe me, take a look at these pictures.
I just had to exit ReadyCloud in order to make this post. Seriously.
ReadyCloud is using ALL of my internet speed.
tkernaghan wrote:
THERE IS NO NETWORK CONGESTION.
I am thinking you simply don't understand what I meant by network congestion. If ReadyDrop is using 100% of your bandwidth, then ReadyDrop is causing the network congestion. I wasn't implying that something else you were doing was causing it - I just wanted to see the data. Another possibility was that ReadyDrop was bogging down your machine - which doesn't seem to be the case, based on your screen shots.
tkernaghan wrote:
Interestingly, I can stream TV on my Roku TV without any issues.
This suggests that the issue might be local. After all, if the surface is using all your internet bandwidth, then you wouldn't be able to stream over the internet to the Roku. Task Manager is measuring everything that the surface is sending and receiving - including traffic that is going directly to your NAS, and not actually going over the internet. Note that the units are megabits per second (Mbps) - not megabytes (MBps).
Also, the network connection percentage shown in Task Manager is the percentage of the ethernet (or wifi) connection. Windows has no idea what your internet connection speed is. If the surface is actually negotiating full gigabit speeds, then ReadyDrop should be showing 100 Mbps and 10% utilitization, not 100%.
All this suggests that the surface might be running fast ethernet (100 mbit) for some reason - and not gigabit. So we should check on that possibility next.
- Can you tell us more about your home network setup? Is the NAS or Surface connected to an ethernet switch, or are they both connected directly to the Google router? If there are switches, can you give us the manufacturer/models?
- Also, are you using Cat 5e or better cabling? Ordinary Cat 5 would explain the issue, since that can't run gigabit. The cable grade should be printed on the ethernet cables.
- Can you check the ethernet speed on the Surface (when wired)? Enter "network connections" in the windows search bar and open the "view network connections" control panel app . Then select the ethernet connection, and click on "view status of this connection". That should give you a pop-up that shows the negotiated connection speed (along with some other information). It'd be helpful to see a screen shot of that pop-up.
The pictures you have provided have confirmed what I said. ReadyDrop is using a majority of your Surface's avalialble connection speed, not your internet speed. This is an indication that you have a poor (or poorly configured) wireless connection to your router or just a router incapable of today's normal speeds.
If you don't have a router (or wifi access point) capable of wireless-AC access, it looks like you need one. Your Surface does have that capability. If you do have an AC router, then your Surface is not properly negotiating an AC connection to it. You are getting no better than wireless-G (54Mbps, circa 1997). Note that obstructions, distance, and interference can be causes for poor connection speed,even if it is wireless-AC, but I doubt that's it based on your posts.
If your router is provided by your internet provider, that can be the cause. They often only worry about matching the wifi (and ethernet) speed with the internet speed, not caring that your intranet (in your own home, like to the ReadyNAS) speeds will be adversely affected. Or, they charge more to give you more, and you aren't buying.
Also, if you are using WEP authentication, it will throttle your speed to wireless-B/G.
Note that once you get this aspect fixed, a slow Ethernet connection to the NAS can also slow down the file transfer, but should not adversely affect your ability to do other things on the internet concurrently with your Surface.
I have a Google Fiber router as indicated previously. I use WPA2 encryption and not WEP. There is no access point or other router between me and the NAS. Only the Google Fiber box/router. Also, my machine is literally less than 10 feet from the router with no obstructions.
The only thing I want is to be able to use the internet while ReadyCloud is running in the background to backup my files. I currently cannot do that unless I let ReadyCloud run over night and then exit it in the morning. Every time a file changes, ReadyCloud uploads and my ability to work online is shot.
Sorry for my typo regarding Mbps vs MBps. I have 100 up and down via Google Fiber and what I typed should have been obvious rather than you, again, essentially calling me an idiot. Seriously?!
Yes, it is a local issue in that my Surface cannot do anything on the internet if ReadyCloud is running as it takes up the entire bandwith of my Surface. Do I really have to continue explaining the issue or can you use some common sense?
As I have explained before, if you care to read my posts, my Surface is conncected via wi-fi to my Google Fiber router. In addition, there are only 2 other devices ever connected to the Google Fiber router: my iPhone via wi-fi and my NAS hard wired.
I've also explained that Google Fiber has been out to "solve" the issue and I have the most up to date Cat 5 cable and they specifically determined that ReadyCloud was causing the issue (i.e., 100/100 speeds when ReadyCloud not running; "significantly" slower when ReadyCloud is running).
How many times do I have to repeat myself before getting a possible solution? The message is pretty clear: ReadyCloud, when indexing/uploading, makes my machine impossible to use on the internet.
tkernaghan wrote:Yes, it is a local issue in that my Surface cannot do anything on the internet if ReadyCloud is running as it takes up the entire bandwith of my Surface. Do I really have to continue explaining the issue or can you use some common sense?
First thing to check is that the ReadyCloud App (in the traybar) does show it's connected to your NAS locally. Unless there are other sync processes going on in the background (e.g. NAS <-> Internet) the Internet link wont be used.
This brings me back to what was mentioned before: The resource monitor does show about 77 Mbit/s (plus a few 0.1 Mbit/s connections) taking up 100% of the wireless bandwidth currently available on the wireless interface of your surface.
It would be worth checking a little bit more - the task manager has a Performance tab (or the like), and there you have some traces of data sent and received. The only "logical" conclusion would be that the Surface does only have a very limited bandwidth available on it's wireless interface resp. on the effective established link rate (minus at least about 20%, that is the max bandwidth available). And that's what was mentioned here before.
Your problem is unlikely the subject "Slow Internet speed" - much more there is a performance problem on the WiFi link from your almost unspecified Windows 10 Surface to the Google WiFi system (and nothing beyond of that). For a reason Windows 10 does determine the max available bandwidth to something below 80 Mbit/s (==100%). What do I know ... no up2date drivers (-> https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface), weak drivers (often the system manufacturers are very lazy, e.g. Inhell does provide much better drivers from thir global support site addressing issues - but I have no idea if there is a Intel WIFi involved, ...), messed up wireless interface config, not ideal preamble (e.g long instead of short). I'd suggest to start with dropping the WiFi connection, and reconfigure it. The Microsoft communities are full with "Surface poor wireless performance" issues.
I would suggest to talk to the Microsoft Surface resp. the Google WiFi support again for potential issues.
tkernaghan wrote:How many times do I have to repeat myself before getting a possible solution?
Not sure you are aware that you talk to Netgear community members typically, not to Netgear.
Network setup is very simple: no switches, etc. I have a Google Fiber box that my NAS connects wired and my Surface that connects via wi-fi. Only two other devices are ever connected to my network: Roku TV when on and iPhone.
Whether my NAS is connected via cat 5e or cat 5, I don't know. I'm using the "cable" that Google Fiber brought when trying to troubleshoot my issue. My internet connection is 100 Mbps up and down not gig speed.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
