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Forum Discussion
Slow internet speed
I have a ReadyNAS 312 and currently have the ReadyCloud app v1.19 running on my system. I am the only user of the ReadyNAS and use it for backup and storage. When the app is indexing or uploading f...
tkernaghan wrote:Yes, it is a local issue in that my Surface cannot do anything on the internet if ReadyCloud is running as it takes up the entire bandwith of my Surface. Do I really have to continue explaining the issue or can you use some common sense?
First thing to check is that the ReadyCloud App (in the traybar) does show it's connected to your NAS locally. Unless there are other sync processes going on in the background (e.g. NAS <-> Internet) the Internet link wont be used.
This brings me back to what was mentioned before: The resource monitor does show about 77 Mbit/s (plus a few 0.1 Mbit/s connections) taking up 100% of the wireless bandwidth currently available on the wireless interface of your surface.
It would be worth checking a little bit more - the task manager has a Performance tab (or the like), and there you have some traces of data sent and received. The only "logical" conclusion would be that the Surface does only have a very limited bandwidth available on it's wireless interface resp. on the effective established link rate (minus at least about 20%, that is the max bandwidth available). And that's what was mentioned here before.
Your problem is unlikely the subject "Slow Internet speed" - much more there is a performance problem on the WiFi link from your almost unspecified Windows 10 Surface to the Google WiFi system (and nothing beyond of that). For a reason Windows 10 does determine the max available bandwidth to something below 80 Mbit/s (==100%). What do I know ... no up2date drivers (-> https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface), weak drivers (often the system manufacturers are very lazy, e.g. Inhell does provide much better drivers from thir global support site addressing issues - but I have no idea if there is a Intel WIFi involved, ...), messed up wireless interface config, not ideal preamble (e.g long instead of short). I'd suggest to start with dropping the WiFi connection, and reconfigure it. The Microsoft communities are full with "Surface poor wireless performance" issues.
I would suggest to talk to the Microsoft Surface resp. the Google WiFi support again for potential issues.
tkernaghan wrote:How many times do I have to repeat myself before getting a possible solution?
Not sure you are aware that you talk to Netgear community members typically, not to Netgear.
Yes, ReadyCloud shows that it is connected locally.
Sorry that I'm not an engineer and am not "technically" correct with the title slow internet speed. The fact of the matter is that I CANNOT use the internet if ReadyCloud is running. Hence, slow internet speed for subject.
I'm looking for solutions, not semantics or lectures. My wi-fi device in my Surface is a Marvell Avastar network controller and all drivers are up to date (driver version 15.68.17013.110). Not that it likely matters, but my Surface has 16GB of RAM and an Intel i7 2.5 GHz chip. I did not do any "special" configuration of my wi-fi or wired connection adapters.
In summary, here's what I'd like: for ReadyCloud not to use all my Surface internet bandwidth (wi-fi or wired - yes the same thing happens if it's a wired connection) so that I can actually get some work done while ReadyCloud runs in the background. Solutions for that will be much appreciated.
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