Slow internet speed

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tkernaghan wrote:

THERE IS NO NETWORK CONGESTION. 

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I am thinking you simply don't understand what I meant by network congestion.  If ReadyDrop is using 100% of your bandwidth, then ReadyDrop is causing the network congestion.  I wasn't implying that something else you were doing was causing it - I just wanted to see the data.  Another possibility was that ReadyDrop was bogging down your machine - which doesn't seem to be the case, based on your screen shots.

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tkernaghan wrote:

Interestingly, I can stream TV on my Roku TV without any issues.

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This suggests that the issue might be local.  After all, if the surface is using all your internet bandwidth, then you wouldn't be able to stream over the internet to the Roku. Task Manager is measuring everything that the surface is sending and receiving - including traffic that is going directly to your NAS, and not actually going over the internet.  Note that the units are megabits per second (Mbps) - not megabytes (MBps).

Also, the network connection percentage shown in Task Manager is the percentage of the ethernet (or wifi) connection.  Windows has no idea what your internet connection speed is.  If the surface is actually negotiating full gigabit speeds, then ReadyDrop should be showing 100 Mbps and 10% utilitization, not 100%.  

All this suggests that the surface might be running fast ethernet (100 mbit) for some reason - and not gigabit.  So we should check on that possibility next.

• Can you tell us more about your home network setup?  Is the NAS or Surface connected to an ethernet switch, or are they both connected directly to the Google router?  If there are switches, can you give us the manufacturer/models?
• Also, are you using Cat 5e or better cabling?  Ordinary Cat 5 would explain the issue, since that can't run gigabit.  The cable grade should be printed on the ethernet cables.
• Can you check the ethernet speed on the Surface (when wired)?  Enter "network connections" in the windows search bar and open the "view network connections" control panel app .  Then select the ethernet connection, and click on "view status of this connection".  That should give you a pop-up that shows the negotiated connection speed (along with some other information).  It'd be helpful to see a screen shot of that pop-up.